Network Support Specialist

Desert View Schools•Yuma, AZ

About The Position

The Network Support Specialist responds to routine student technology problems, including password resets, learning center equipment startup, and classroom technology installation and operation. The specialist assists school staff with technology operations, including internet connectivity, and applies diagnostic techniques to identify technology problems, investigate causes, and recommend solutions. The role uses continuous improvement concepts, computers, email, and office software, and requires practical problem-solving and the ability to follow written or oral instructions. The position manages daily operation of educational and systems technology as required by the Desert View Schools Model. It resolves network issues; installs, maintains, and repairs staff and student computers; manages Active Directory user accounts; supports wireless communication devices; and provides after-hours on-call and remote troubleshooting support. The specialist works with staff, administration, and PC hardware vendors, maintains confidentiality and records, follows software licensing and asset deployment policies, and prioritizes work according to organizational and Chief of Information Technology priorities. The position is exempt and has no supervisory responsibilities.

Requirements

High school diploma or GED.
Ability to manage daily operation of educational and systems technology.
Ability to diagnose technology problems, investigate causes, and recommend solutions.
Ability to communicate and interact effectively with staff, students, and administration.
Ability to maintain confidentiality and handle sensitive materials.
Ability to manage multiple projects and prioritize work.
Ability to perform the essential physical functions of the job, with or without reasonable accommodations, including mobility, lifting, traversing the school and District Office, and operating computers and other electronic devices.

Nice To Haves

Advanced knowledge in computer maintenance, systems, and programming.
Bachelor’s degree in Computer Science.

Responsibilities

Manage daily operation of school educational and systems technology as required by the Desert View Schools Model.
Resolve network-related issues, including internet connectivity, printers, and resources.
Install, maintain, and repair staff and student computers, including loading and unloading operating systems and application software.
Manage user accounts through Active Directory, including unlocking accounts, resetting passwords, and updating information.
Adhere to Desert View Schools policies regarding software licensing and asset deployment.
Participate in the after-hours on-call rotation for network support and provide remote administrative and troubleshooting support.
Administer, repair, and troubleshoot wireless communication devices.
Interact with staff and administration to assist with technology needs while maintaining confidentiality and handling sensitive materials.
Manage multiple projects and prioritize work according to organizational needs and the Chief of Information Technology's priorities.
Work with PC hardware vendors to schedule replacement of failed components.
Follow applicable procedures for maintaining official records and equipment usage.