Public Safety PSAP Smart Hands Technician
About The Position
The Public Safety PSAP Smart Hands Technician provides onsite and remote technical support for Public Safety Answering Points (PSAPs). The role installs, maintains, and troubleshoots 911 call handling equipment (CHE), workstations, servers, and supporting network infrastructure. Acting as the onsite “smart hands” resource for PSAP operations, the technician works under the direction of TEAMSOS’s Network Operations Center (NOC) and vendor engineering teams. The position is dedicated to Leon County and supports five PSAPs. The technician travels to all locations to perform smart hands and maintenance activities.
Requirements
- Associate degree in Information Technology, Networking, or a related field, or equivalent experience.
- Hands-on experience with IT hardware installation, structured cabling, and troubleshooting.
- Ability to follow detailed technical instructions and runbooks.
- Strong communication and coordination skills.
- Ability to lift and rack equipment weighing up to 50 pounds.
- Ability to travel regionally.
- U.S. citizenship.
- Must pass background checks for public safety clearance.
Nice To Haves
- Industry certifications such as CompTIA A+, Network+, Security+, or CCNA.
- Familiarity with public safety systems or PSAP operations.
Responsibilities
- Perform scheduled preventive maintenance visits at PSAPs, including hardware inspection, updates, and testing.
- Respond to break/fix service calls for hardware replacement, racking and unracking, cabling, and workstation support.
- Support installation and configuration of NG911 CHE platforms.
- Execute remote engineer instructions for troubleshooting, upgrades, and configuration changes.
- Install and verify connectivity for routers, switches, firewalls, and enclave/cybersecurity devices.
- Document work performed in service tickets and logs in compliance with SLA requirements.
- Maintain spares inventory and coordinate equipment returns and replacements (RMA).
- Adhere to public safety security and compliance standards, including CJIS, CMMC, and ITAR.
- Travel to PSAP locations throughout Leon County and perform onsite smart hands and maintenance activities.
Benefits
- Competitive salary and overtime eligibility.
- Travel, lodging, and per diem provided for onsite dispatch assignments.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Training and certification support.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
