Network Operations Technician

Great Lakes Bay Health Centers•Saginaw, MI

About The Position

The Network Operations Technician supports network availability, connectivity, security, and service delivery across Great Lakes Bay Health Center sites. The role monitors network performance and responds to incidents affecting LAN, WAN, Wi-Fi, and VPN services; supports Cisco switching and routing, Meraki wireless and switching, Fortinet remote access, and ISP and telecom circuits; and maintains network configurations, backups, diagrams, inventories, and documentation. The technician follows change control, security, privacy, and HIPAA requirements, supports scheduled maintenance and upgrades, and assists with operational tools, basic automation, reporting, and audit requests. The position works closely with IT support, network and security teams, site staff, vendors, and carriers. Regular local travel between sites is required, typically using a company vehicle. The role may work evenings or weekends for maintenance, upgrades, or outages and participate in scheduled on-call response. Limited hybrid work may be considered based on duties, operational needs, and approval.

Requirements

High school diploma or equivalent required.
Demonstrated experience supporting switches, wireless networks, and WAN circuits in a multi-site environment required.
Experience with network monitoring tools, ticketing systems, and change management processes required.
Strong knowledge of TCP/IP, subnetting, VLANs, switching, routing, Wi-Fi, DHCP, DNS, VPN, security system fundamentals, and core network security principles.
Firsthand experience supporting Cisco switching and routing, security system and VPN services, and cloud-managed wireless networks, including monitoring, troubleshooting, log review, and configuration changes.
Ability to troubleshoot network issues using common tools and maintain diagrams, IP plans, inventories, backups, and change management documentation.
Basic PowerShell or Python skills.
Understanding of HIPAA security and healthcare compliance requirements.
Strong organizational, project management, and analytical skills, with diligence and accuracy.
Effective written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders.
Ability to work independently, manage multiple priorities, collaborate across IT teams, and maintain a customer-focused, proactive approach to problem-solving and continuous improvement.
Ability to sit, stand, and/or walk for an entire workday; frequently lift, carry, push, or pull up to 50 pounds; climb step stools or ladders; and twist while holding up to 50 pounds.
Ability to work in network closets, server rooms, and above-ceiling or under-desk spaces when supporting connectivity.
Reliable transportation and consistent attendance.
Ability to travel regularly between Great Lakes Bay Health Center sites; occasional travel may require use of a personal vehicle.

Nice To Haves

Associate’s degree in Information Technology, Network Administration, Cybersecurity, or a related field.
Relevant certifications such as Cisco CCNA or equivalent.
Fortinet certifications such as NSE/FCP or equivalent.
Meraki platform experience or certification.
Two to four years of experience in network operations, network support, or systems and network administration.
Healthcare IT experience.

Responsibilities

Monitor network performance, availability, and capacity using approved tools.
Respond to network alerts and incidents, triage and troubleshoot issues, and restore LAN, WAN, Wi-Fi, and VPN services.
Document root causes, corrective actions, incident timelines, tickets, and stakeholder communications; escalate issues as needed.
Participate in scheduled on-call response, post-incident reviews, and follow-up action tracking.
Support LAN, WAN, and Wi-Fi connectivity for clinical and business operations across all sites.
Provide operational support for Cisco switching and routing, including port activation, VLAN changes, basic routing, and interface troubleshooting.
Support Meraki wireless and switching, including SSID changes, access point health checks, RF troubleshooting, and dashboard diagnostics.
Coordinate with ISP and telecom providers on circuit troubleshooting, outages, and turn-ups; validate restoration and document outcomes.
Support Fortinet remote access services and collaborate with security staff on access policies and troubleshooting.
Maintain network diagrams, circuit inventories, IP and VLAN records, and equipment documentation.
Maintain and verify device configuration backups and support backup and restore activities.
Follow configuration and documentation templates and naming conventions; perform pre-checks, validation, and rollback planning for network changes.
Handle documentation and configurations in accordance with security, privacy, and HIPAA requirements.
Assist with security system operations, connectivity troubleshooting, log review, policy impact verification, network segmentation, access controls, vulnerability remediation, and incident response.
Follow least-privilege and change-control requirements for network changes.
Execute approved network changes during maintenance windows and support scheduled firmware and OS upgrades, device staging, deployment, replacement, and decommissioning.
Coordinate planned outages and communicate maintenance impacts to customers and IT stakeholders.
Use monitoring, ticketing, and management tools; maintain assigned device inventories and configuration repositories.
Create and maintain simple automation, such as scripts for log collection, inventory validation, or configuration checks, as appropriate.
Identify recurring issues and propose operational improvements.
Maintain network standards, procedures, knowledge-base documentation, and articles for common connectivity issues and service requests.
Prepare assigned reports on network health, availability, recurring incidents, and maintenance activities, and support audit and compliance requests with required documentation and evidence.
Coordinate with IT Technical Support, site staff, network and security team members, vendors, and carriers to resolve incidents, implement changes, and support projects and network improvements.
Perform occasional in-house publishing of complex forms and procedures for documentation, and other responsibilities as assigned.