Network Operations Technician I

OneWeb Technologies•Houston, TX

8d•Onsite

About The Position

Eutelsat Network Solutions is seeking a Network Operations Technician to provide Tier 1 support for a multi-platform satellite and IP network. Based onsite at Ellington Field Joint Reserve Military Base in Houston, Texas, the role supports worldwide customers across satellite, terrestrial, and Wi-Fi infrastructures. The technician monitors satellite performance, troubleshoots customer and network issues, and coordinates system staging, migrations, and upgrades. The position requires U.S. citizenship, the ability to reach the facility within 45 minutes, and the ability to obtain and maintain a security clearance if needed. The role is full-time and exempt, with a salary up to $52,500. Flexible scheduling is required in a scheduled 24x7 environment, including nights, weekends, and holidays. Minimal domestic travel is projected, at less than 5%, for onsite maintenance. The position has no supervisory responsibilities.

Requirements

U.S. citizenship is required.
Must be able to reach the facility within 45 minutes.
Must be able to obtain and maintain a security clearance if needed.
Understanding of IP and RF troubleshooting procedures.
Excellent English verbal and written communication skills.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and seek assistance when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work independently and collaboratively in a team environment.
Willingness and ability to work flexible shifts in a scheduled 24x7 environment, including nights, weekends, and holidays.
Regularly sit and talk or hear; occasionally walk; regularly lift and/or move up to 40 pounds and transport it 10 meters unaided.

Nice To Haves

Current A+, Net+, and SEC+ certifications are desired.
Solid background in Cisco IOS and networking, including TCP/IP, IPSEC, routing, firewalls, WAN, LAN, and LTE technologies is preferred.

Responsibilities

Resolve customer issues related to end-user terminals and support complex system installations and startup at customer sites.
Coordinate resources to resolve complex network and provisioning issues affecting external and internal customers.
Monitor satellite transponder configurations and performance in real time, and report conditions and irregularities to the team lead.
Open and track trouble tickets to resolve network and remote terminal issues while maintaining timely and accurate records.
Troubleshoot and resolve end-user hardware and software issues, and provide end-user training as required.
Perform basic IP networking tasks, including installation and troubleshooting of Layer 2 and Layer 3 devices.
Coordinate system staging, migrations, and upgrades, and maintain awareness of service changes with vendors and other stakeholders.
Perform limited integration and initial configuration of new user terminals and products prior to shipment.
Identify performance issues and recommend or implement corrections; identify alarm correlations and appropriate response actions.
Work in a scheduled 24x7 environment, including nights, weekends, and holidays.