Network Operations Technician

Glbhc•Saginaw, MI

1d•Hybrid

About The Position

The Network Operations Technician supports network connectivity and operations across Great Lakes Bay Health Center sites, including LAN, WAN, Wi-Fi, VPN, network security, and related infrastructure. The role monitors network performance and responds to incidents, troubleshoots and restores services, maintains network documentation and configuration backups, and executes approved changes and scheduled maintenance. The technician also uses operational tools, supports basic automation, prepares reports, coordinates with IT teams and external providers, and contributes to technology projects. Work must follow change-control, security, privacy, and HIPAA requirements. This is a full-time role with schedule flexibility as needed. Evening or weekend work may be required for maintenance, upgrades, or outages, and the technician participates in on-call support. Regular local travel between sites is required, typically in a company vehicle; occasional travel may require a personal vehicle with reimbursement under corporate policy. Limited hybrid work may be considered based on duties, operational needs, and approval.

Requirements

High school diploma or equivalent required.
Demonstrated experience supporting switches, wireless networks, and WAN circuits in a multi-site environment required.
Experience with network monitoring tools, ticketing systems, and change management processes required.
Strong knowledge of TCP/IP, subnetting, VLANs, switching, routing, Wi-Fi, DHCP, DNS, VPN, security system fundamentals, and core network security principles.
Firsthand experience supporting Cisco switching and routing, security system and VPN services, and cloud-managed wireless networks, including monitoring, troubleshooting, log review, and configuration changes.
Ability to troubleshoot network issues using common tools and maintain diagrams, IP plans, inventories, backups, and change management documentation.
Basic PowerShell or Python skills necessary.
Understanding of HIPAA security and healthcare compliance requirements required.
Strong organizational, project management, and analytical skills, with diligence and accuracy.
Effective written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders.
Ability to work independently, manage multiple priorities, collaborate across IT teams, and maintain a customer-focused, proactive approach to problem-solving and continuous improvement.
Must be able to sit, stand, and/or walk for an entire workday; frequently lift, carry, push, pull, climb step stools or ladders, and/or twist while holding up to 50 lbs; may work in network closets, server rooms, and above-ceiling or under-desk spaces.
Reliable transportation and consistent attendance required.
Regular local travel between Great Lakes Bay Health Center sites required.

Nice To Haves

Associate’s degree in Information Technology, Network Administration, Cybersecurity, or a related field preferred.
Relevant certifications such as Cisco CCNA or equivalent preferred.
Fortinet certifications (e.g., NSE/FCP or equivalent) and Meraki platform experience or certification preferred.
Two to four years of experience in network operations, network support, or systems and network administration preferred.
Healthcare IT experience preferred.

Responsibilities

Monitor network performance, availability, and capacity; respond to alerts and incidents; troubleshoot and restore LAN, WAN, Wi-Fi, and VPN services; document root causes and corrective actions; maintain incident tickets and communications; participate in scheduled on-call response and post-incident reviews.
Support LAN, WAN, and Wi-Fi connectivity across clinical and business sites, including Cisco switching and routing, Meraki wireless and switching, Fortinet remote access, and coordination with ISP and telecom providers.
Maintain network diagrams, circuit inventories, IP and VLAN records, equipment documentation, and device configuration backups; follow documentation standards and support backup and restore activities.
Perform pre-checks, validation, and rollback planning for network changes; ensure configuration handling and documentation comply with security, privacy, and HIPAA requirements.
Assist with security system operations, log and alert review, network segmentation and access controls, vulnerability remediation, and incident response escalation; follow least-privilege and change-control requirements.
Execute approved network changes during maintenance windows; support firmware and OS upgrades, device staging and lifecycle activities, and communications about planned outages.
Use monitoring, ticketing, and management tools; maintain device inventories and configuration repositories; create and maintain simple scripts for operational tasks as appropriate; identify recurring issues and propose improvements.
Maintain procedures, standards, knowledge-base articles, tickets, and troubleshooting records; prepare assigned network health and maintenance reports; provide documentation for audit and compliance requests.
Coordinate with IT Technical Support, site staff, network and security teams, vendors, and carriers to resolve incidents, implement changes, coordinate replacements and circuit activations, and support IT projects.
Occasionally publish complex forms and procedures in-house; perform other responsibilities as assigned.