Network Operations Center Analyst I (Onsite Role)

O'Reilly Auto Parts • Headquarters, KY

7d • Onsite

About The Position

The Network Operations Center Analyst I performs specific assignments in support of higher-level technical personnel or in structured situations. The role monitors and identifies problems, variances, and needs within established guidelines, reports findings, and collects, analyzes, interprets, and summarizes data. It tests and evaluates equipment or process operations using established procedures, performs preparatory checks and maintenance, reports and repairs faults, escalates issues when necessary, and analyzes and recommends improvements. The analyst may also perform preventive maintenance, adjustments, or repairs.

This is an onsite position in Springfield, Missouri; remote work is not available. The analyst supports day-to-day infrastructure and networks through incident logging, reporting, systems monitoring, and testing. After-hours operational support, including participation in an on-call rotation, may be required.

Requirements

• Associate's degree or equivalent technical training/certification.
• Sound experience and understanding of straightforward procedures or systems; 7 to 12 months.
• Monitor computer networks.
• Use a systematic process to identify technical problems and select appropriate solutions.
• Analyze collected data and trends to assist in compiling reports for decision-making.
• Use Internet Protocol (IP) addresses for packet communications over intranet and Internet.
• Understand business context, needs, rules, architecture, organizational structure, cultures, capabilities, and processes to document current-state processes and business.
• Set up and maintain operating systems.
• Manage and administer wide area networks (WANs) and local area networks (LANs).
• Install, set up, configure, and manage software and environments.
• Communicate ideas, requests, plans, and policies clearly and effectively verbally.
• Design, execute, and report on systems or service tests to verify that applications function according to requirements.
• Adapt thinking and work habits to assess the facts and circumstances of changing situations.
• Review and evaluate recommendations and requirements to develop plans or take required actions.
• Plan, execute, and monitor activities during change while maintaining performance.
• Identify, define, unify, and coordinate processes and activities to integrate project management into a cohesive plan.
• Provide after-hours operational support and participate in an on-call rotation as required.

Responsibilities

• Review existing operations within the assigned area and support ideas for continuous improvement.
• Provide operational support by performing prescribed continuous integration activities, including sharing, testing, and building, using existing systems and protocols.
• Respond to internal or external customer and supplier queries, provide information, and refer complex issues to others.
• Resolve operational issues and questions, escalating more complex matters.
• Perform initial fault isolation and propose resolutions for approval by more senior colleagues.
• Support routine website and application software testing and answer user emails to monitor, diagnose, and correct performance issues.
• Perform basic root-cause analysis tasks, including data entry, record keeping, and basic investigation of issues.
• Implement disaster recovery and contingency plans to protect company data.
• Research and suggest technical developments to improve website, portal, software, and supporting infrastructure quality and meet user needs.
• Monitor software for defects and suggest corrections for approval by more senior colleagues.
• Develop capabilities through assessment and development planning, training, and coaching; maintain knowledge of technology, regulations, and industry practices through ongoing education and specialist resources.
• Assist with operational tasks, incident logging, reporting, systems monitoring, and systems testing to support infrastructure and networks.
• Provide after-hours operational support, including participation in an on-call rotation, as required.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.
• Promote-from-within philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree