Network Operations Analyst II (Onsite Role)

O'Reilly Auto Parts • Headquarters, KY

7d • Onsite

About The Position

The Network Operations Analyst II performs assignments in support of higher-level technical team members or within structured situations such as field service. The role monitors and identifies problems, variances, and needs within established guidelines; collects, analyzes, interprets, and summarizes data; and tests and evaluates equipment or process operations using established procedures. The analyst performs preparatory checks or maintenance, reports and repairs faults, escalates issues when necessary, and analyzes and recommends improvements. The role may also perform preventive maintenance, adjustments, and repairs.

This is an onsite role in Springfield, Missouri. Remote work is not an option. The position provides operational support for infrastructure, networks, and applications, including incident logging, systems monitoring and testing, routine root cause analysis, initial fault isolation, and disaster recovery and contingency planning. It may act as a technical reference and escalation point for a team, and may sometimes act as a first-line supervisor.

O’Reilly Auto Parts describes a strong promote-from-within philosophy and encourages career growth within the organization. The company is an equal opportunity employer and states that qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act.

Requirements

• Associate's degree or equivalent technical training or certification.
• Sound experience and understanding of straightforward procedures or systems (7 to 12 months).
• Basic experience coordinating the work of others (4 to 6 months).
• Monitor computer networks.
• Use a systematic process to solve technical issues by identifying problems and selecting appropriate solutions.
• Determine and analyze trends from collected data to support reports and decision-making.
• Use Internet Protocol (IP) addresses for packet communications via intranet and Internet.
• Understand business context, needs, rules, architecture, organizational structure, cultures, capabilities, and processes to document current-state processes and the business.
• Set up and maintain operating systems.
• Manage and administer wide area networks (WANs) and local area networks (LANs).
• Identify, define, unify, and coordinate processes and activities to integrate project management into a cohesive plan.
• Install, set up, configure, and manage software and environments.
• Adjust thinking and work habits in response to the facts and circumstances of different situations and environments.
• Review and evaluate recommendations and requirements to develop plans or take required actions.
• Demonstrate a change mindset and plan, execute, and monitor activities during change while maintaining performance.
• Communicate ideas, requests, plans, and policies clearly and effectively.

Responsibilities

• Review existing operations in the assigned area and contribute ideas for continuous improvement.
• Resolve internal or external customer and supplier queries about policies or procedures, referring complex issues to others.
• Serve as a technical reference and escalation point for a team, resolving operational and nonstandard issues and advising others on processes and procedures.
• Provide operational support by performing prescribed continuous integration activities, including sharing, testing, and building, using existing systems and protocols; sometimes act as a first-line supervisor.
• Perform initial fault isolation and propose resolutions for approval by more senior colleagues.
• Support routine website and application software testing.
• Conduct routine root cause analysis, including basic data analysis, preliminary issue investigation, and identification of underlying causes.
• Implement disaster recovery and contingency plans to protect company data.
• Monitor and identify software defects and suggest corrections for approval by more senior colleagues.
• Develop capabilities through assessment and development planning, formal and informal training, and coaching; maintain knowledge of relevant technology, regulation, and industry best practices through ongoing education and other learning.
• Assist with operational tasks, incident logging, reporting, systems monitoring, and systems testing to support daily infrastructure and network operations.
• Provide after-hours operational support, including participation in an on-call rotation, as required.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree