Network Operations Center Analyst I (Onsite Role)

O'Reilly Auto Parts•Headquarters, KY

7d•Onsite

About The Position

The Network Operations Center Analyst I performs specific assignments supporting higher-level technical personnel or works in structured situations such as field service. The role monitors and identifies problems, variances, and needs within established guidelines, reports findings appropriately, and collects, analyzes, interprets, and summarizes data. It tests and evaluates equipment operation or process conditions using established procedures, performs preparatory checks or maintenance, reports and repairs faults, and escalates issues when necessary. The analyst may perform preventive maintenance, adjustments, and repairs, and contribute to analyzing and recommending improvements. This is an onsite position in Springfield, Missouri. Remote work is not available. The analyst supports day-to-day infrastructure and networks through incident logging, reporting, systems monitoring, and testing; assists with website and application testing and performance issues; and helps implement disaster recovery and contingency plans. The position provides operational support, handles routine customer or supplier inquiries, and escalates complex issues. After-hours operational support, including participation in an on-call rotation, may be required. O’Reilly Auto Parts promotes career growth and has a promote-from-within philosophy. The company offers competitive wages and paid time off, a stock purchase plan and 401(k) with employer contributions starting on day one, medical, dental, and vision insurance with an optional flexible spending account, team member health and wellbeing programs, tuition educational assistance, and career growth opportunities.

Requirements

Associate’s degree or equivalent technical training or certification.
Seven to twelve months of experience and understanding of straightforward procedures or systems.
Very limited managerial experience, stated as zero to three months.
Monitor computer networks.
Use a systematic process to identify and solve technical issues.
Analyze data trends and help compile reports for decision-making.
Use IP addresses for packet communications over intranets and the Internet.
Understand business context, needs, rules, architecture, organizational structure, cultures, capabilities, and processes, and document current-state processes.
Set up and maintain operating systems.
Manage and administer WANs and LANs.
Install, set up, configure, and manage software and environments.
Communicate ideas, requests, plans, and policies clearly and effectively verbally.
Design, execute, and report on systems or service tests to verify application functionality against requirements.
Adapt thinking and work habits to the facts and circumstances of changing situations.
Review and evaluate recommendations and requirements to develop plans or take required actions.
Plan, execute, and monitor activities during change while maintaining performance.
Coordinate processes and activities to integrate project management into a cohesive plan.

Responsibilities

Review existing operations in the assigned area and support the generation of ideas for continuous improvement.
Perform prescribed continuous integration activities, including sharing, testing, and building, using existing systems and protocols.
Respond to internal or external customer and supplier queries, providing information and referring complex issues to others.
Resolve operational issues and questions, escalating more complex issues as needed.
Perform initial fault isolation and help propose resolutions for senior colleagues’ approval.
Support routine website and application software tests and respond to user emails to monitor, diagnose, and correct performance issues.
Perform basic root-cause analysis tasks, including data entry, record keeping, and basic issue investigation.
Implement disaster recovery and contingency plans to protect company data.
Research and suggest technical developments to improve websites, portals, software, and supporting infrastructure.
Monitor and identify software defects and suggest corrections for senior colleagues’ approval.
Develop capabilities through assessment and development planning, training, coaching, and ongoing education about technology, regulation, and industry best practices.
Assist with operational tasks, incident logging, reporting, systems monitoring, and systems testing for infrastructure and networks.
Provide after-hours operational support, including participating in an on-call rotation, as required.