Network Account Manager

Wellthy

10d • $70,000 - $85,000 • Remote

About The Position

As Network Account Manager, you will own and build Wellthy’s relationships with its largest and most strategic provider partners, including nationwide provider networks. You will serve as the main point of contact for these partners and develop practical, creative solutions that improve experiences for members and providers.

This is a newly created function, with no established playbook. You will help define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and scalable processes. The role involves collaborating with Backup Care, Provider Network Specialists, Care Operations, and other internal teams; managing complex provider issues and escalations; identifying recurring issues and addressing root causes; and supporting strategic relationships as the provider network grows.

The position is remote and US-states-based. Employees must work from a private, dedicated, distraction-free space with secure internet and phone access, and have a strong internet connection. Wellthy is not currently accepting candidates located in Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, or West Virginia.

Requirements

• 3–5+ years of experience in client-, member-, or partner-facing roles, with a proven track record of building strong relationships and delivering results.
• Excellent verbal and written communication skills, particularly with external stakeholders.
• Ability to build trust with a wide range of personalities.
• Proven ability to handle difficult conversations, manage escalations, and resolve conflict constructively.
• Strong attention to detail and organizational skills, including the ability to manage multiple relationships and competing priorities.
• Good judgment, a strong sense of ownership, and a solution-focused approach.
• Comfort with ambiguity and motivation to build structure and processes where none exist.
• Curiosity, creativity, and problem-solving ability, including asking questions and finding new approaches to challenges.
• Willingness to learn, experiment, and evolve.
• For remote work, a strong internet connection and a private, dedicated, distraction-free space with secure internet and phone access are required.

Nice To Haves

• Familiarity with Wellthy’s services, operations, and member experience.
• Experience in provider operations, care coordination, client success, or partner management.
• Comfort with emerging technology and curiosity about how tools such as AI can support work or help families.

Responsibilities

• Own strategic relationships with Wellthy’s largest and nationwide provider partners, serving as their main point of contact.
• Work closely with the Backup Care manager and specialists to understand provider pain points and identify operational opportunities.
• Collaborate with providers to understand their goals and challenges and develop practical solutions that improve member and provider experiences.
• Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and scalable playbooks.
• Manage complex provider issues and escalations, coordinating solutions across internal teams.
• Identify patterns and root causes of recurring issues and address them before they grow.
• Coordinate with Provider Network Specialists, Care Operations, and other Wellthy teams to align efforts and outcomes for members.
• Work with the Provider Network team to help new and existing strategic relationships succeed over the long term.

Benefits

• Medical, dental, and vision benefits within 30 days of hire.
• Retirement savings account with matching company contributions.
• Mental health benefits.
• 15 days of paid vacation, increasing by two days for each subsequent year up to a maximum of 25 days.
• Sick and caregiving days.
• Professional development initiatives.
• Parental leave for maternal and paternal parents during a new child’s first year, including birth or adoption.
• Pregnancy loss leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed