Senior Network Account Manager, Veteran Services
About The Position
The Senior Network Account Manager is responsible for end-to-end business partnerships and service interactions that build and maintain positive relationships among contract requirements, providers—including agencies, physicians, and ancillary providers—and market managers. The position is part of Vendor Management within OptumServe Shared Services, which supports OptumServe business units and works with federal agencies on healthcare services and programs for military members and veterans. The role develops provider-network capabilities, manages provider performance and contracting activities, and works with legal and compliance teams to adapt contracts to changing business needs. It also supports operational problem-solving, customer satisfaction, and process adoption through collaboration and relationship building. The position requires travel up to 25% and availability for on-call needs on weekends and evenings as necessary.
Requirements
- At least 3 years of sales negotiation, subcontracting, order acquisition, human resources, or related work experience.
- Proficiency with Microsoft Office, including Excel and PowerPoint.
- Demonstrated skill in account management processes and call planning.
- Ability to be on call during weekends and evenings as needed.
- Ability to travel 25% of the time.
Nice To Haves
- Supplier, vendor, account management, sourcing and procurement, or related operations experience.
- Experience managing contracting processes and procedures.
- Experience with federal programs.
- Experience managing highly complex programs.
- Broad healthcare experience.
- Database experience or education.
- Proficiency in data and analytics.
Responsibilities
- Build rapport and maintain long-standing provider relationships based on professional trust.
- Identify, develop, and solicit offers and bids from large healthcare systems and networks to expand provider-network capabilities.
- Negotiate complex fee schedules and mobile examination solutions.
- Manage provider performance, finance and reimbursement processes, legal and HR awareness of staff situations, and credentialing activities.
- Work with OptumServe Legal and Compliance to develop new contracts, update existing contracts, and modify contract language to meet changing business needs.
- Design and implement programs that foster positive relationships among contract requirements, providers, and market managers.
- Implement provider-network development and management strategies; identify and remediate operational shortcomings and research and remediate claims as needed.
- Travel within the authorized budget to support account-management duties and customer satisfaction.
- Prepare presentations and worksheets for leadership on provider performance.
- Protect OptumServe from risk and liability by writing, enforcing, and following compliance and legal standards.
- Conduct quarterly and annual business reviews.
- Drive change and process adoption through collaboration, relationship building, and solutioning.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
