Veteran Services Liaison

Solvista Health•Salida, CO

2d•$19 - $26

About The Position

The Veteran Services Liaison uses a partnership approach to connect Veterans and their families receiving services from Solvista Health with healthcare and community-based services. The role identifies client and family needs and service gaps, and helps ensure those needs are addressed to support health and wellness across medical, social, developmental, behavioral, educational, and financial areas. The liaison coordinates and monitors services, assesses needs, develops and adjusts care plans, documents encounters, and connects clients and families with healthcare, school, community, and veteran-support resources. The role travels throughout Solvista Health’s service area to meet with clients, families, service providers, and community partners. The position operates in a fast-paced professional office environment and includes community, in-home, and other service visits. Travel may be required regularly or intermittently, and scheduling may sometimes include evenings or community events. The work is largely sedentary but may include extended sitting or standing, bending, handling papers and equipment, and lifting 10 to 25 pounds. The work environment may include exposure to extreme temperatures, dirt, dust, fumes, smoke, odors, loud noises, blood-borne pathogens, communicable diseases, and distressed or abusive individuals. Employment is subject to annual TB screening, federally required drug screening, influenza vaccination or compliance with applicable policy, and possession of a valid state driver’s license. The successful candidate must pass a post-offer drug screen and is expected to complete suicide-prevention and other job-related training.

Requirements

Ability to comprehend or learn department practices, rules, and regulations.
Ability to operate a telephone, computer, and other specialized communication equipment.
Ability to work with a Windows operating system and related programs.
Clear and effective verbal and written communication skills, including the ability to communicate with a diverse population.
Ability to interact with clients calmly, professionally, in a friendly manner, and with patience.
Ability to develop, implement, and modify multidisciplinary healthcare plans.
Ability to maintain compliance requirements and multitask under stressful situations.
Ability to drive for transportation needs or local travel, including travel throughout the service area and community or in-home visits.
Knowledge of nursing and case management theory and practice.
Knowledge of billing procedures for clinical and social services.
Knowledge of community health and social service agencies and networks, including military and veteran support services and specialty care such as veteran service officers, benefits, TRICARE, VA, TriWest, Disabled American Veterans, American Legion, and VFW.
Knowledge of military culture and experience with transition and support services.
Builds trust and positive relationships; listens well and communicates clearly.
Follows through on commitments and keeps information organized.
Comfortable communicating with individuals, groups, and veteran-serving partners.
Can work independently on assigned tasks and knows when to ask for help.
Basic computer skills and ability to complete required documentation.
Valid state driver’s license.
Successful completion of a post-offer drug screen; annual TB screening, federally required drug screening, and influenza vaccination or compliance with applicable policy.

Nice To Haves

High school diploma or equivalent preferred; relevant military, work, volunteer, veteran-community, customer-service, human-service, or lived experience may be considered in place of formal education.
Veteran status or established trust and credibility within veteran communities is strongly valued.
Experience with veteran communities, veteran-serving organizations, outreach, customer service, or human services is preferred.
Knowledge of veteran resources and systems, or willingness to learn them.

Responsibilities

Coordinate, monitor, and evaluate provider services and care for an assigned client population, including home or school, physician or hospital, and therapy visits.
Assess client needs through thorough interviews.
Document all client encounters and contacts made on behalf of clients and families.
Evaluate and document progress in individual therapeutic programs and make modifications as required.
Facilitate client and family access to healthcare, school, and community resources.
Help clients and families develop natural resources and connect with support networks.
Research and understand community resources.
Travel throughout the service area to meet with clients, families, service providers, and community partners.
Work with clients and families to assess, develop, implement, monitor, and modify plans.
Provide outreach, prevention, and early-intervention services; support clients in following treatment plans and developing new skills.
Participate in job-related training sessions and seminars.
Attend required staff meetings.
Maintain prompt and regular attendance.
Perform other duties as assigned.