Client Services Liaison

Scott & Associates, PC • Plano, TX

6d • $18 - $20

About The Position

Scott & Associates, P.C., operating in partnership with S&A Legal Management Services, Inc., is a legal recoveries organization providing legal representation to industry clients. The Client Services Liaison joins the Client Services team and helps deliver responsive, high-quality client service by coordinating with internal resources, communicating account updates, monitoring client-specific files, and sharing client guidelines with internal staff. The role also requires maintaining familiarity with client policies and laws governing debt collection.

Requirements

• Minimum of two years of outbound call center experience.
• Ability to work efficiently with excellent attention to detail in a high-volume, fast-paced environment.
• Effective oral and written communication skills, including knowledge of correct grammar, spelling, and punctuation.
• Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to operate basic office equipment, including a copy machine, fax machine, printer, scanner, and computer.
• Proficiency with internet research.
• Ability to multitask and manage time effectively.
• Ability to adapt flexibly and act quickly when urgent matters require it.
• Ability to work patiently with individuals of diverse ethnic backgrounds and professional competencies.

Responsibilities

• Partner with internal resources to research and respond to client inquiries in a timely manner.
• Communicate and distribute account-level status updates.
• Monitor client-specific files and report exceptions.
• Clearly communicate client guidelines and policies to internal staff.
• Maintain knowledge of specific client policies and laws governing debt collection.

Benefits

• Medical, dental, and vision insurance, and company-paid life insurance, eligible on the first of the month following 60 days of employment.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed