Client Liaison

HCA Healthcare•Overland Park, KS

2d•Onsite

About The Position

The Client Liaison serves as a key contact point for new and existing client accounts at Integrated Regional Labs. The role builds and maintains client relationships through regular telephone contact and periodic site visits, documents client interactions and account information in LSL systems, prepares client education materials, monitors client service levels, and researches and follows up on client concerns. The Client Liaison also identifies and addresses trends that may affect service levels, triages client pricing requests, processes client setup and maintenance requests, and works with organizational resources to respond to client needs. The position is expected to meet LSL standards for quality of work, compliance, safety, customer service, productivity, and teamwork. This includes following policies, procedures, regulatory standards, and the company Code of Conduct; maintaining patient safety, infection control, and workplace safety practices; communicating effectively; managing priorities and time; and cooperating with colleagues. Employees must be flexible and committed to performing duties during natural disasters and other emergencies. Integrated Regional Labs provides clinical laboratory and anatomic pathology services. Its core laboratories support more than 250 acute and rehabilitation hospitals, physician practices, surgery centers, and commercial accounts.

Requirements

High school diploma or GED.
1–3 years of work experience.
Ability to prioritize and manage time.
Effective communication skills.
Commitment to company policies, regulatory standards, safety practices, and the Code of Conduct.
Ability to work cooperatively and respectfully with others.

Responsibilities

Establish and maintain client relationships through regular telephone contact and periodic site visits.
Document client interactions and account information in LSL systems.
Prepare client education materials.
Monitor client service levels.
Research and follow up on client concerns.
Identify and address trends that may impact client service levels.
Triage client pricing requests.
Process client setup and maintenance requests.
Work with organizational resources to respond to client needs.
Perform duties in accordance with quality, compliance, safety, customer service, productivity, and teamwork standards.
Remain flexible and perform duties during natural disasters and other emergencies.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.