Client Care Liaison, Neurology
About The Position
The Client Care Liaison supports neurology clients at Wisconsin Veterinary Referral Center in Waukesha, serving as a connection between medical teams and pet owners throughout their visits. The role involves explaining complex medical information clearly and compassionately, supporting clients in emotionally challenging situations, and ensuring they feel informed, respected, and cared for. The liaison uses veterinary knowledge and communication skills to strengthen trust and improve the client experience. This client-focused position offers a way to continue using veterinary expertise without the physical demands of lifting patients, floor nursing, or long clinical shifts. WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital with a collaborative team of specialists, emergency clinicians, and experienced veterinary professionals. The hospital describes its facility as brand-new and state-of-the-art and emphasizes mentorship, teamwork, continuous learning, and professional growth.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience as a veterinary technician or skilled veterinary assistant.
- Confident, professional demeanor and ability to remain composed in a fast-paced environment.
- Excellent verbal, written, and interpersonal communication skills, including explaining medical information, medications, and home-care instructions to clients.
- Strong client service skills and an interest in helping others and building positive relationships with clients and colleagues.
- Ability to manage multiple priorities, stay organized, and take initiative.
- Ability to work independently and collaborate effectively as part of a team.
- Ability to stand and walk for the duration of the shift.
- Proficiency with computers and basic keyboarding skills.
- Previous client communication experience, including answering phones and interacting with clients in person.
- Fluent English speaking and reading skills.
Nice To Haves
- Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions.
- Fluency in additional languages.
Responsibilities
- Serve as the connection between medical teams and pet owners throughout their visits.
- Guide clients through complex medical information with empathy, clarity, and professionalism.
- Provide compassionate support to pet owners during emotionally challenging situations.
- Ensure clients feel informed, respected, and cared for throughout their experience.
- Use veterinary knowledge and communication skills to enhance the client experience and strengthen trust.
- Safely handle pets and assist with restraint when necessary.
Benefits
- Medical, dental, and vision coverage.
- HSA and flexible spending plan options.
- Paid time off.
- 401(k) with company match.
- Uniform allowance.
- Veterinary service benefits.
- NVA Pet Resort discount and pet insurance discount.
- Continuing education allowance.
- Short- and long-term disability options.
- Training for new and existing employees through Learning & Development Trainers.
- Referral bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
