Client Care Liaison, Oncology

Ethos Veterinary Health • Waukesha, WI

4d • $19 - $23 • Onsite

About The Position

The Client Care Liaison serves as the connection between the medical teams and pet owners throughout their visit at Wisconsin Veterinary Referral Center in Waukesha. The role guides clients through complex medical information with empathy, clarity, and professionalism, and provides compassionate support during emotionally challenging situations. The liaison helps ensure each client feels informed, respected, and cared for while using veterinary knowledge and communication skills to strengthen trust and improve the client experience.

This is a client-focused veterinary role that allows the employee to continue using veterinary knowledge and compassion without the physical demands of lifting patients, floor nursing, or long clinical shifts. The schedule is first shift, 9 a.m. to 5 p.m., Monday through Friday; weekends are not required, though some holidays are required. Compensation is $19–$23 per hour or more, depending on experience. The position is based at WVRC’s state-of-the-art emergency and specialty hospital in Waukesha, Wisconsin.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience as a veterinary technician or skilled veterinary assistant.
• Confident, professional demeanor and ability to remain composed in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills, including explaining medical information, medications, and home-care instructions to clients.
• Strong client service skills and interest in helping others and building positive relationships with clients and colleagues.
• Ability to manage multiple priorities, stay organized, and take initiative.
• Ability to work independently and collaborate effectively as part of a team.
• Ability to safely handle pets and assist with restraint when necessary.
• Computer proficiency and basic keyboarding skills.
• Previous experience communicating with clients, including answering phones and interacting with clients in person.
• Ability to stand and walk for the duration of the shift.
• Fluent English speaking and reading skills.

Nice To Haves

• Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions.
• Fluency in additional languages.

Responsibilities

• Serve as the connection between medical teams and pet owners throughout visits.
• Explain complex medical information, medications, and home-care instructions to clients with empathy and clarity.
• Provide compassionate support to pet owners during emotionally challenging situations.
• Ensure clients feel informed, respected, and cared for throughout their experience.
• Use veterinary knowledge and communication skills to enhance the client experience and strengthen trust.
• Answer phones and interact with clients in person.
• Safely handle pets and assist with restraint when necessary.
• Stay organized, manage multiple priorities, and take initiative while working independently and collaboratively.

Benefits

• Medical, dental, and vision coverage.
• HSA and flexible spending plan options.
• Paid time off.
• 401(k) with company match.
• Uniform allowance.
• Veterinary service benefits.
• NVA Pet Resort discount and pet insurance discount.
• Continuing education allowance.
• Short- and long-term disability options.
• Training for new and existing employees through Learning & Development Trainers.
• Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED