Client Transportation Liaison
About The Position
The Client Transportation Liaison supports Community Clinical Research’s study participants by helping them get to and from visits safely and on time. The role supports psychiatric clinical trial operations through dependable transportation, communication with research and inpatient unit teams, and shopping and errands that help keep the unit running smoothly. The position is on-site, with regular local travel in a company-provided vehicle for participant transportation and site errands. Early mornings, evenings, and weekends may be needed. The liaison coordinates trips, maintains transportation records, prepares and checks the vehicle, and follows site procedures for participant safety, privacy, and handoffs. The role also completes authorized errands and deliveries, safeguards participant information, and escalates clinical, safety, or authorization concerns to the appropriate staff. The position involves driving and working in an inpatient psychiatric research setting, with physical activity that includes vehicle entry and exit, walking, standing, and handling supplies weighing up to 50 pounds. Essential functions may be performed with or without reasonable accommodation.
Requirements
- Class A Driver’s License.
- Valid driver’s license appropriate for the assigned vehicle, including any required commercial license or passenger endorsement.
- Driving record that meets company and insurer requirements.
- Strong communication, organization, and time management skills.
- Reliable attendance and sound judgment when priorities or road conditions change.
- Compassionate, professional communication with individuals living with mental health conditions, and ability to recognize concerns and escalate promptly.
- Comfort using GPS, a smartphone, and scheduling or trip-tracking systems.
- Ability to complete required driver safety, privacy, GCP, and site-specific training.
Nice To Haves
- High school diploma or equivalent preferred.
- Passenger transportation experience preferred, especially in healthcare, clinical research, or behavioral health.
Responsibilities
- Transport study participants to and from the site and other approved destinations for visits, activities, and authorized errands.
- Follow approved routes, traffic laws, seat belt requirements, and site driving procedures; adjust plans for traffic or weather and promptly communicate delays.
- Confirm participant identity, pickup location, destination, and transport instructions with authorized site staff before each trip.
- Assist participants entering and exiting the vehicle within training and approved procedures, and request staff support when needed.
- Treat participants with dignity and communicate transportation plans clearly and respectfully.
- Review the transportation calendar daily, confirm trip details, and coordinate priorities with the Unit Nurse Manager, Office Manager, recruitment team, and research staff.
- Notify the appropriate team of arrivals, completed trips, missed pickups, schedule changes, and participant concerns that may affect a study visit.
- Maintain accurate trip and mileage logs, including pickup and drop-off times, destinations, and other required records, using approved systems to protect participant information.
- Complete routine vehicle safety checks and promptly report defects; stop using the vehicle when a concern affects safe operation.
- Keep the vehicle clean, fueled, and ready; coordinate routine service and maintain inspection and maintenance records as directed.
- Follow site procedures for safe handoffs, required supervision, infection prevention, and emergencies.
- Immediately report accidents, injuries, changes in participant behavior, and other safety concerns.
- Respond calmly to distress or agitation, use only techniques covered by training, and request clinical or emergency assistance when needed.
- Refer medical and study questions to authorized staff.
- Shop for approved inpatient unit supplies and complete authorized errands; coordinate purchases, retain receipts, and follow purchasing procedures.
- Deliver release-of-information forms and other approved materials as directed, safeguard documents, and route authorization or consent questions to research staff.
- Protect participant privacy and follow HIPAA requirements, Good Clinical Practice (GCP), applicable ICH and FDA requirements, and relevant site procedures.
- Complete required training and perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
