Client Site Liaison II
About The Position
The Client Site Liaison II works at the Billings Clinic client site in Billings, Montana, serving as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing, and Support Services divisions. Support Services include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The role interacts with clients to resolve specimen-submission issues and answer client questions. The position processes ARUP specimens, prepares them for shipment in accordance with applicable handling and transportation requirements, and addresses submission issues before specimens are shipped. It also supports client communication, provides information about specimen requirements and services, maintains supplies and records, and coordinates with local and regional couriers. The work is performed in a biohazard laboratory environment and requires the use of personal protective equipment in accordance with applicable regulations and company policies.
Requirements
- Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances.
- Be familiar with all aspects of packing and transport of Category A and Category B substances.
- Be competent with the client's LIS and ARUP Connect.
- Comply with ARUP policies and procedures.
- Use personal protective equipment in accordance with CDC and OSHA regulations and company and departmental policies.
- Be able to stoop, reach, and occasionally move between work sites and within the office to access file cabinets and office machinery.
- Frequently communicate with others.
- Perform sedentary work involving up to 10 pounds of force occasionally and negligible force frequently or constantly.
- Have fine motor control for activities such as picking, pinching, and typing.
Responsibilities
- Pour off, label, and process ARUP specimens according to the specimen-handling section of the ARUP test directory.
- Prepare ARUP specimens for transport in accordance with DOT and IATA guidelines.
- Detect and resolve issues related to test or specimen submissions before shipping specimens to ARUP.
- Receive and initiate calls between the client site and ARUP.
- Provide clients with information that may include specimen requirements, fees, turnaround times, and referral laboratory vendors.
- Assist in distributing technical information, hotlines, test bulletins, and company updates to the client.
- Keep the client informed about ARUP value-added services, such as ATOP, Connect, and Consult.
- Research pending test lists for ARUP specimens.
- Read, understand, and comply with SOPs related to the position.
- Order and maintain supplies related to ARUP testing and keep required inventories on hand.
- Locate ARUP documentation for Public Health reporting when asked; the position does not report results to a public health agency.
- Maintain familiarity with applicable CAP, New York, and other regulatory agency requirements.
- Maintain contact with local and regional couriers to ensure shipment schedules are maintained and retrain couriers as necessary.
- Maintain required records and documentation.
- Demonstrate competency with the client's LIS and ARUP Connect.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
