Client Liaison

Insperity • Atlanta, GA

2d

About The Position

The Client Liaison creates a positive client experience by demonstrating genuine care and delivering exceptional service to external and internal customers. The role leads client interactions, ensures service strategy plans are developed and delivered, and provides value that supports client retention and growth. It facilitates client review meetings, coordinates service delivery and action plans, troubleshoots situations, educates clients, builds stakeholder partnerships, and solicits referrals.

The position aligns Insperity services with client needs by understanding business plans and small- to medium-sized business operations from an owner's perspective. It serves as a trusted advisor to client owners, appointed contacts, and on-site supervisors, while coordinating services across multiple locations and Insperity departments. The Client Liaison also supports clients and colleagues with technical or complex issues and encourages use of Insperity applications and product offerings.

Requirements

• High school diploma or equivalent.
• Three to five years of experience.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Develop executable, realistic, results-oriented systems, processes, and plans from conceptual ideas or visions.
• Align Insperity services with client needs by understanding business plans and small- to medium-sized business operations from an owner's perspective.
• Lead teams through client/team meetings or planning processes.
• Use appropriate methods for addressing human behavior in varied business circumstances.
• Oversee development and facilitation of client service strategy plans for the client base.
• Develop and maintain trusted-advisor relationships with client owners, appointed contacts, and on-site supervisors.
• Execute the level-of-care playbook through authentic and intentional delivery as a client advocate.
• Analyze client concerns, recommend solutions, and develop corrective action plans.
• Assist clients in obtaining and interpreting service information.
• Participate in prospect meetings with sales and service team members.
• Coordinate service delivery across multiple locations and Insperity departments.
• Develop and maintain relationships with Insperity departments.
• Assist department personnel with technical or complex issues encountered by client owners, appointed contacts, or on-site supervisors.
• Educate clients and encourage their use of technical applications and product offerings.
• Educate new team members on technical applications and product offerings used by Insperity.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED