Housing Coordinator (Veteran Services)
About The Position
The Housing Coordinator provides housing counseling and search assistance to help veteran households secure safe, permanent housing. The role builds relationships with landlords, supports Case Managers in developing housing solutions, and connects veteran households with community resources. The position also maintains housing resource information, supports temporary financial assistance payments, ensures referrals are screened and documented in a timely and compliant manner, and conducts outreach through Continuum of Care forums and community partnerships. The coordinator leads Case Management meetings, supports team professional development, and attends relevant meetings and events. The position is full-time and non-exempt (hourly), based in Wilmington, Delaware.
Requirements
- At least two years of experience in housing services, real estate, leasing, or sales.
- Strong networking, negotiation, and interpersonal skills.
- Proficiency in Microsoft Office and client data systems such as HMIS.
- Valid driver's license with an acceptable driving record and reliable vehicle.
- Ability to gather and interpret data, maintain accuracy, and use insights to inform decisions.
- Ability to build effective working relationships and contribute to team goals.
- Effective verbal and written communication skills.
- Proactive initiative, creativity, critical thinking, and problem-solving ability.
- Ability to uphold ethical standards, maintain professional boundaries, and remain composed during difficult circumstances or emergencies.
- Working knowledge of Microsoft Office software, including Word, Excel, and Outlook.
- Ability to manage multiple assignments and maintain accurate files and contract documentation, with attention to data integrity and grant-related funding requirements.
- Specialized knowledge of case management services and community resources, including Federal, State, and local assistance programs for housing, utilities, and disability benefits.
Nice To Haves
- Bachelor's degree in business, human services, social work, or a related field; equivalent experience is considered.
- Experience with homeless populations, Veterans, or other vulnerable groups is highly desirable.
Responsibilities
- Provide housing search assistance and housing counseling to veteran households.
- Maintain and update landlord and affordable housing resource lists.
- Negotiate and facilitate relationships with landlords.
- Support Case Managers in developing housing-first solutions to housing crises.
- Assist with payments of temporary financial assistance to third parties.
- Ensure timely, compliant screening and documentation of referrals.
- Conduct outreach through Continuum of Care forums and community partnerships.
- Lead the Case Management meeting and support team professional development.
- Attend relevant meetings and events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
