Housing Coordinator

Rider University • Lawrenceville, NJ

6d • Onsite

About The Position

Rider University is hiring a Housing Coordinator to support the day-to-day operational, logistical, and customer service functions of its housing program. The coordinator is a primary contact for students, families, faculty, staff, and campus partners regarding housing processes and concerns, and helps foster an inclusive, student-centered residential community.

This is a live-on position requiring the successful candidate to live in an assigned university apartment. The coordinator participates in a 24/7 on-call rotation with other professional staff, remains within a limited geographic range of campus while on call, and supports in-hall staff responding to emergencies and facilities concerns after normal business hours. This is a full-time, 12-month position.

Requirements

• Bachelor's degree in Higher Education, Student Affairs, Business Administration, Public Administration, Communications, or a related field.
• One to three years of professional experience in housing, residence life, student affairs, customer service, operations, facilities coordination, or related areas.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and maintain attention to detail.
• Proficiency with Microsoft Office Suite and database management systems.
• Strong commitment to customer service and student success.
• Ability to interpret and apply policies, procedures, and regulations.
• Excellent interpersonal and relationship-building skills.
• Ability to analyze information and make sound decisions in complex situations.
• Strong project management and organizational abilities.
• Ability to work collaboratively with diverse populations and campus partners.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Must live in an assigned university apartment and serve on the on-call rotation.
• Availability to work varied and flexible hours.
• Satisfactory background and/or DMV checks required.

Nice To Haves

• Experience with StarRez or other housing management software.
• Knowledge of occupancy management, housing assignments, and residential operations.
• Experience coordinating facilities-related processes or customer service operations.

Responsibilities

• Help students navigate housing concerns using sound judgment and policy interpretation.
• Promote inclusion, belonging, and student success through a student-centered approach.
• Liaise with Residential Education and University Housing and Facilities Management on residence hall maintenance and operational concerns.
• Assist with key management, access control, and inventory tracking, and conduct key audits.
• Respond to students and families by assessing concerns, evaluating complex situations, and providing timely resolutions or referrals.
• Maintain accurate housing records and student information in the StarRez housing management system.
• Create and schedule content promoting housing deadlines, application windows, and residence hall features.
• Assist with oversight and development of front-line office assistant staff.
• Support the Assistant Director of Housing Assignments & Marketing in developing marketing materials.
• Develop and maintain effective working relationships with campus partners to support residential operations.
• Participate in a 24/7 on-call rotation, supporting in-hall staff with after-hours emergencies and facilities concerns.

Benefits

• Tuition remission for employees pursuing further education and, in many cases, for their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level