NetSuite Digital Business Systems Consulting Senior Manager

Elliott Davis • Nashville, TN

11d

About The Position

The NetSuite Business Systems Consulting Senior Manager is a senior client-service leader responsible for delivering a portfolio of business systems engagements. The role leads complex NetSuite implementations and provides oversight and hands-on support from opportunity shaping and solution design through implementation, go-live, and stabilization. The Senior Manager develops project leaders, maintains executive client relationships, ensures delivery quality, manages portfolio risk and resource needs, and supports project teams as needed.

Success in the role means maintaining a healthy, predictable project portfolio; trusted client relationships; consistent implementation quality; strong project leaders; disciplined financial management; and measurable contributions to new and expanded client opportunities. The position also contributes to practice development, market growth, and continuous improvement of the Business Systems Consulting delivery model.

Requirements

• Bachelor's degree in accounting, business, information systems, computer science, management, or a related field, or equivalent relevant experience.
• Substantial experience delivering ERP or financial systems consulting engagements, including responsibility for complex implementations and client outcomes.
• Demonstrated experience leading multiple NetSuite implementations through discovery, solution design, configuration, testing, go-live, and post-go-live support.
• Experience leading implementation teams and overseeing multiple concurrent engagements.
• Strong accounting and financial process knowledge, including financial statements, general ledger, transaction processing, and operational reporting.
• Ability to manage project budgets, forecasts, timelines, scope changes, risks, and executive client communications.
• Excellent written, verbal, facilitation, and executive communication skills.
• Strong working knowledge of Excel and familiarity with third-party applications that integrate with ERP and financial systems.
• Active NetSuite certification, such as Administrator or ERP Consultant.
• Prior professional services or consulting experience.

Nice To Haves

• Business development experience, including discovery, scoping, estimating, proposal development, and expansion of existing client relationships.
• Experience with NetSuite SuiteProjects, Advanced Revenue Management, and Services Industries.

Responsibilities

• Oversee a portfolio of NetSuite and related business systems engagements, provide hands-on implementation support, and own project plans and execution.
• Guide engagements through discovery, solution design, configuration, data conversion, testing, training, deployment, and stabilization.
• Support the handoff of implemented projects to the Optimization/Ongoing Support practice.
• Ensure project plans, governance, decision rights, approval points, and client responsibilities are clear and actively managed.
• Lead or support implementation workstreams and recovery planning for at-risk engagements, including corrective actions, ownership, client communication, and follow-through.
• Review solution designs, business process recommendations, configuration decisions, integrations, data conversion approaches, reporting strategies, test plans, cutover plans, and support transition plans.
• Ensure solutions align with client objectives, accounting requirements, operational processes, internal controls, scalability needs, and the capabilities of NetSuite and connected applications.
• Promote consistent practice methodologies, templates, quality checkpoints, documentation standards, and approval gates.
• Apply judgment to complex issues involving financial workflows, general ledger design, reporting, inventory, transaction processing, integrations, and third-party applications.
• Balance standard platform capabilities with justified extensions and communicate tradeoffs, risks, dependencies, and support implications.
• Build relationships with executive sponsors, finance leaders, operational stakeholders, and project teams across client engagements.
• Facilitate decisions on objectives, scope, priorities, roles, risks, and change impacts; communicate project health, decisions, risks, financial status, and next steps.
• Manage escalations professionally and advise clients on business process improvement and technology enablement beyond software configuration.
• Oversee engagement budgets, forecasts, utilization, billing readiness, margin, change control, and collection-related coordination.
• Review statements of work, proposals, estimates, assumptions, exclusions, engagement letters, and change orders for delivery feasibility and commercial clarity.
• Identify, quantify, document, obtain approval for, and incorporate scope changes into delivery plans.
• Partner with practice leadership to improve portfolio predictability, delivery leverage, staffing models, and profitability.
• Develop Managers, Seniors, Associates, and other team members through coaching, delegation, feedback, and exposure to complex responsibilities.
• Participate in staffing, performance discussions, recruiting, onboarding, succession planning, and capability development for the NetSuite team.
• Contribute reusable assets, implementation standards, knowledge sharing, certification planning, and continuous improvement of the BSC delivery model.
• Collaborate across service lines and departments to bring appropriate expertise to client needs.
• Identify follow-on opportunities and support or lead discovery, solution shaping, demonstrations, proposal development, scoping, estimating, and pursuit presentations.
• Maintain relationships with prospects, referral sources, alliance partners, and existing clients.
• Contribute to new offerings, market positioning, thought leadership, and growth strategies for NetSuite and the broader BSC practice.

Benefits

• Generous time away and paid firm holidays, including the week between Christmas and New Year’s.
• Flexible work schedules.
• 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, and 4 weeks of paid caregiver leave once eligible.
• Health and wellness benefits, including wellness coaching and mental health counseling.
• One-on-one professional coaching.
• Leadership and career development programs.
• Access to Beyond, a program offering experiences for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior