NetSuite Account Manager - Burlington
About The Position
Oracle is seeking a Sales Account Manager to manage relationships across a portfolio of NetSuite customers and drive adoption and expansion of NetSuite’s cloud-based business operations systems, including ERP, accounting, CRM, PSA, and eCommerce. The role focuses on growing existing accounts, improving customer satisfaction and retention, and achieving sales targets. It is a hybrid, in-office role with a minimum annual travel requirement of 20% for customer visits. The Account Manager will identify customer needs and strategic partnership opportunities, develop account-growth strategies, and lead sales opportunities from strategic selling and negotiation through closing and the ongoing customer relationship. The role also involves maintaining renewals, building a forecasted opportunity pipeline, and partnering with colleagues and internal teams to improve sales performance. Oracle describes its culture as collaborative and high-energy, with an emphasis on work-life balance, wellness, training, and enablement.
Requirements
- At least 3 years of SaaS/technology sales experience or similar.
- Successful background selling software, hardware, or business services.
- Evidence of strong sales performance, such as a regular place on the company’s top-producer list and supporting sales statistics.
- Strong work ethic, focus, passion, and dedication.
- Ability and interest in learning about technology and translating it into customer value.
- Responsive, adaptable, and results- and ownership-oriented.
- Experience working in collaborative, team-based environments.
- Outstanding writing skills and a friendly, thoughtful, effective communication style.
- Attention to detail, emotional intelligence, and ability to deliver quickly.
Responsibilities
- Upsell and cross-sell business application solutions to existing NetSuite clients.
- Maintain and develop an active pipeline of forecasted opportunities to meet monthly quota objectives, working through opportunities with a manager.
- Drive pipeline velocity activities, including customer references, quote completion, and contract preparation and execution.
- Network with NetSuite peers and leadership, Value Added Teams, Marketing, and Enablement to increase sales performance.
- Improve customer happiness within assigned accounts.
- Analyze customer business needs, identify strategic partnership opportunities, and develop strategies for customer growth, satisfaction, and retention.
- Lead sales opportunities through strategic selling, negotiate and close business, and lead ongoing client relationships.
- Maintain renewals and achieve a strong retention rate.
- Travel at least 20% annually for onsite customer visits.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance and AD&D
- Supplemental life insurance for employees, spouses, and children
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) savings and investment plan with company match
- Flexible or accrued vacation, depending on position eligibility
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- May be eligible for equity
- Eligible for commission
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
