NEMT Dispatch & Operations Manager

Level 4 Transit • Dallas, TX

24d • Hybrid

About The Position

We are seeking a highly organized, decisive, and proactive Dispatch & Operations Manager to oversee Non-Emergency Medical Transportation (NEMT) operations in the Dallas-Fort Worth area. The role is the operational backbone of a fleet of 20 or more vehicles serving three operational partners and multiple clients, including the Veterans Administration. It integrates scheduling, real-time dispatch, and fleet management into a seamless daily operation.

This is a hands-on leadership role managing a hybrid, global team that includes local drivers, an account and fleet maintenance manager, and overseas remote dispatchers. The position is hybrid, with required work in the office, at home, and in the field. The manager maintains core operational accessibility for approximately 10 hours per day during peak transit windows and serves as the escalation point for 24/7 emergencies.

Requirements

• 3–5+ years of experience in logistics, dispatch, or fleet management.
• Proven experience managing people, including remote or overseas teams and hourly driver workforces.
• Proficiency with NEMT scheduling software such as MediRoutes, Bambi, or TripMaster, and with GPS tracking or telematics systems.
• Ability to make critical, rapid decisions about routing changes, driver call-outs, and vehicle emergencies.
• Exceptional verbal and written communication skills for managing relationships among overseas staff, local drivers, and corporate partners.
• Willingness to be on call for emergency escalations outside standard daily windows.

Nice To Haves

• Experience in Non-Emergency Medical Transportation (NEMT) or healthcare logistics is highly preferred.

Responsibilities

• Own end-to-end recruitment for new staff, including sourcing, vetting, and interviewing local drivers and remote dispatchers.
• Design and deliver onboarding focused on NEMT safety, customer service, and software compliance.
• Directly manage and train more than 25 local drivers and an overseas team of remote dispatchers.
• Oversee a junior fleet coordinator responsible for daily vehicle maintenance, inspections, and vendor relations.
• Supervise daily scheduling, routing, and live dispatch tracking using NEMT software.
• Optimize vehicle utilization and multi-load efficiency while minimizing deadhead miles.
• Develop, monitor, and analyze operational reports, including on-time performance, driver utilization, fuel efficiency, and deadhead mileage.
• Present regular performance reviews to the three operational partners and use insights to drive continuous improvement.
• Serve as the primary point of contact for three operational partners and multiple key clients.
• Ensure adherence to individual SLAs, compliance standards, and reporting requirements.
• Coordinate with the account and fleet resource to monitor vehicle health, schedule preventative maintenance, manage emergency breakdowns, and ensure compliance with state and medical transit regulations.
• Maintain operational accessibility for approximately 10 hours per day during peak transit windows.
• Act as the escalation point for 24/7 emergencies, including severe accidents and critical vehicle breakdowns.

Benefits

• Competitive base salary with performance-based bonuses tied to fleet efficiency, partner satisfaction, and other KPIs.
• Health insurance.
• Paid Time Off (PTO).
• Significant career growth potential as the fleet scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed