Dispatch Operations Specialist

ScottsMiracle-Gro • Carrollton, KY

9d

About The Position

ScottsMiracle-Gro is seeking a Dispatch Operations Specialist to join its team in Carrollton, Kentucky. This role coordinates Scotts and Growing Media freight to support efficient operations and timely deliveries, negotiates rates with contract carriers, and maintains records and paperwork to help ensure carrier compliance with state, federal, and local regulations. The specialist confirms or processes orders and bills of lading, advises customers on delivery scheduling and order issues, and coordinates production schedules and shipments with the Production Supervisor, production personnel, and other Growing Media plants. The position also responds to inquiries from customers, truck drivers, and corporate personnel; cross-trains and fills in on general office duties as needed; and completes special projects and other office work as requested. The stated hourly pay range is $21.60–$29.20, paid weekly. Actual pay may depend on skills, qualifications, experience, and geographical location.

Requirements

• High school diploma.
• Two years of experience in a traffic- or freight-related field.
• Previous experience dispatching trucks.
• Microsoft Office and computer skills.
• Strong leadership and communication skills.
• Ability to manage multiple priorities with a strong customer service orientation.
• Prior negotiation experience.
• Knowledge of state, local, and federal DOT regulations.
• Knowledge of office procedures.

Responsibilities

• Coordinate Scotts and Growing Media freight to maximize efficiency and ensure timely deliveries.
• Negotiate freight rates with contract carriers.
• Maintain and process records and paperwork to support private-fleet and contract-carrier compliance with state, federal, and local regulations.
• Confirm and/or process orders and bills of lading.
• Advise customers on delivery scheduling and order problems.
• Develop production schedules in conjunction with the Production Supervisor.
• Coordinate shipments with production personnel and other Growing Media plants.
• Respond to inquiries from customers, truck drivers, and corporate personnel.
• Cross-train and fill in on general office duties, including scale operation, accounts-payable coverage, production entry, and inventory posting, as needed.
• Perform special projects and other office duties as requested.

Benefits

• Medical, dental, vision, and life insurance.
• Holiday, vacation, and sick-time benefits available within a month of start date.
• Healthcare navigation, advocacy, and support.
• 401(k) company match up to 7.5%, with immediate participation and vesting.
• Ability to purchase company stock at a 15% discount from market value.
• $600 annual wellness reimbursement program.
• Up to $30,000 to help cover fertility treatment, adoption, or surrogacy costs.
• Up to 18 weeks of time away to support a growing family.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED