Dispatch Operations Specialist
About The Position
Scotts Miracle-Gro is seeking a Dispatch Operations Specialist to join its team in Carrollton, Kentucky. The role coordinates Scotts and Growing Media freight to support efficient operations and timely deliveries. It also negotiates freight rates with contract carriers and maintains records and paperwork needed to ensure carrier compliance with state, federal, and local regulations. The specialist confirms or processes orders and bills of lading, advises customers about delivery schedules and order issues, and helps develop production schedules with the Production Supervisor. The role coordinates shipments with production personnel and other Growing Media Plants and responds to inquiries from customers, truck drivers, and corporate personnel. It also provides cross-training and coverage for general office duties, including scale operation, accounts payable, production entry, and inventory posting, and performs special projects and other office tasks as requested.
Requirements
- High school diploma.
- Two years of experience in a traffic- or freight-related field.
- Previous experience dispatching trucks.
- Microsoft Office and computer skills.
- Strong leadership and communication skills.
- Ability to manage multiple priorities while maintaining a strong customer service orientation.
- Prior negotiation experience.
- Knowledge of state, local, and federal DOT regulations.
- Knowledge of office procedures.
Responsibilities
- Coordinate Scotts and Growing Media freight to maximize efficiency and ensure timely deliveries.
- Negotiate freight rates with contract carriers.
- Maintain and process records and paperwork to ensure private fleet and contract carrier compliance with state, federal, and local regulations.
- Confirm or process orders and bills of lading.
- Advise customers on delivery scheduling and order problems.
- Develop production schedules in conjunction with the Production Supervisor.
- Coordinate shipments with production personnel and other Growing Media Plants.
- Respond to inquiries from customers, truck drivers, corporate personnel, and others.
- Cross-train and fill in for general office duties, including scale operation, accounts payable, production entry, and inventory posting.
- Perform special projects and other office duties as requested.
Benefits
- Medical, dental, vision, and life insurance, plus holiday, vacation, and sick-time benefits available within a month of the start date.
- Healthcare navigation, advocacy, and support.
- 401(k) company match up to 7.5%, with immediate participation and vesting.
- Ability to purchase company stock at a 15% discount from market value.
- $600 annual wellness reimbursement.
- Up to $30,000 toward fertility treatments, adoption, or surrogacy.
- Up to 18 weeks of time away to support a growing family.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
