Dispatch Specialist

NES • Harrisburg, PA

1d

About The Position

The Dispatch Specialist coordinates daily dispatch for NES Service and Construction operations to support timely service and high-quality customer service. The role coordinates field technicians for service calls and construction projects, manages communication among customers, technicians, and internal teams, and tracks dispatch performance and customer records. It also identifies opportunities to improve dispatch processes, response times, and service efficiency.

Requirements

• Minimum 3–5 years of dispatch or operations experience.
• Petroleum industry dispatch experience is required.
• Excellent written and verbal communication skills, with the ability to interact effectively with customers, field technicians, and internal teams.
• Strong organization, multitasking, attention to detail, and problem-solving skills.
• Completion of industry certifications and training is required to maintain industry knowledge.
• Proficiency in Microsoft Office Suite and familiarity with dispatch tracking applications are required.
• Ability to learn new software quickly.
• A customer-centric mindset and commitment to providing excellent service.
• Must meet company employment requirements, including passing a drug screen and criminal background check, and an MVR check if driving for the company.

Responsibilities

• Coordinate the daily dispatch of field technicians to service calls and construction projects, ensuring optimal scheduling, routes, and service times.
• Assign service calls to branches as required.
• Coordinate communication among customers, technicians, and internal teams about appointments, schedule changes, delays, and cancellations; resolve scheduling issues promptly and professionally.
• Analyze service calls and determine the most efficient and cost-effective allocation of technicians and resources.
• Use dispatch tracking applications to optimize routes and times.
• Track service call status, response times, and service level agreement requirements; communicate delays or service issues to the appropriate supervisor.
• Maintain accurate customer portals and dispatch records to support customer satisfaction and NES customer scorecards.
• Identify opportunities to improve dispatch processes, reduce response times, and enhance service efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed