About The Position

The Neighborhood Sales Manager (NSM) designs and implements sales strategies to achieve and surpass sales objectives, while cultivating and maintaining relationships with prospective homebuyers. The role guides clients through the sales journey by following sales and homebuyer experience processes and collaborating with the Neighborhood Construction Manager and New Home Consultants. The NSM stays informed about market trends and competitors through regular market research, ensures point-of-sale and marketing materials are accurate and current, and records sales activities—including leads, follow-ups, and closed deals—in CRM software. The role delivers outstanding customer service by promptly addressing concerns and advocates for First Heritage Mortgage as the lender of choice to support an exceptional home-buying experience.

Requirements

  • At least three years of proven experience in new home sales for a production builder.
  • Available to work weekends.
  • Able to work effectively and on time in an organized, detail-oriented manner using the necessary technical tools.
  • Able to work in a fast-paced environment while maintaining a positive attitude and a minimum capture rate of 80%.
  • Strong negotiation and problem-solving abilities.
  • Clear communication skills and the ability to build strong internal and external relationships.
  • Ability to maintain complete data tracking.
  • Able to collaborate in a team environment.
  • Demonstrates active listening, confidence, and respect when communicating with others.

Responsibilities

  • Design and implement sales strategies to achieve and surpass sales objectives.
  • Cultivate and maintain relationships with prospective homebuyers.
  • Guide clients through the sales journey and follow sales and homebuyer experience processes.
  • Collaborate with the Neighborhood Construction Manager and New Home Consultants.
  • Conduct market research and stay informed about market trends and competitors.
  • Ensure point-of-sale and marketing materials are accurate, up to date, and compelling.
  • Maintain accurate records of sales activities, including leads, follow-ups, and closed deals, in CRM software.
  • Promptly address customer concerns and provide outstanding customer service.
  • Promote and advocate for First Heritage Mortgage as the lender of choice.
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