National Trainer Field

CDK Global • Hoffman Estates, IL

8d • $70,000 - $85,000 • Remote

About The Position

The National Trainer is a key member of the installation team, responsible for effectively and efficiently installing CDK Global solutions for customers and training customer users virtually and/or on-site. The trainer consults with customers, verifies setup configurations and conversion data, supports project readiness and go-live, and helps ensure a high-quality customer experience. This is a remote/field position requiring 100% travel, including air travel and extended driving, with periodic weekend travel or work requests.

Requirements

• Able to travel 100% of the time, including flying and extended driving.
• Available for periodic weekend travel and/or work requests.
• Flexible to non-standard working conditions, including standing and walking.
• At least 2 years of retail automotive experience.
• Retail automotive management experience is required.
• Associate degree or equivalent knowledge/experience.
• Valid passport for travel in North America, Canada, and the Caribbean.
• Valid driver's license and eligibility to rent a car.
• Legally authorized to work in the United States without current or future employment-based visa sponsorship.

Nice To Haves

• Retail experience in additional CDK workflows.
• Formal training experience.
• CDK Retail certification in the primary workflow.
• CDK Retail certification in core workflow add-ons.
• CDK Retail certification in additional workflows.

Responsibilities

• Consult, install, and train customers on CDK Global solutions, with a complete understanding of products in assigned workflows such as parts, service, accounting, and sales.
• Identify customers’ business needs by asking about required functionality and configuration, and make appropriate recommendations.
• Verify and validate predetermined setup configurations and conversion data for accuracy.
• Conduct status meetings with key customer personnel to review open issues, including software incompatibilities, workflow concerns, functionality gaps, product change requests, and dealership process changes; finalize action plans with the client.
• Complete daily trip reports documenting project status for key stakeholders.
• Facilitate work-in-process activities to begin training and ensure client go-live readiness.
• Monitor customer trainee progress and meet regularly to review progress and set training goals.
• Keep product, process, and industry knowledge current using available learning resources.
• Respond to participant questions and explain training content using knowledge of products, business processes, and roles and responsibilities.
• Apply adult learning theory to adapt training delivery to participants’ learning styles.
• Use facilitation skills to manage group and individual dynamics, maintain an appropriate learning environment, and meet training objectives.
• Mentor and help train new associates or associates who are new to a product set.
• Monitor and document associate trainee progress.
• Complement on-site leadership by focusing attention on project milestones and deliverables that improve customer experience and project quality.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401(k) matching program.
• Tuition reimbursement.
• Annual performance bonus and/or other applicable incentive compensation plans may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree