National Trainer - Field

CDK Global • Destin, FL

9d • $70,000 - $80,000 • Remote

About The Position

The National Trainer installs CDK Global solutions and trains customer users virtually and/or on-site as a member of the installation team. The role consults with customers to understand their business needs, recommend suitable functionality and configuration, verify setup configurations and conversion data, and support training and customer readiness for go-live. The trainer also monitors learner progress, facilitates training, documents project status, and contributes to the quality of customer installations.

Requirements

• Able to travel 100% of the time, including flying and extended driving.
• Available for periodic weekend travel and/or work requests.
• Flexible to non-standard working conditions, including standing and walking.
• At least 4 years of retail automotive experience.
• Retail automotive management experience.
• CDK Retail experience.
• Trainer performance survey scores within an acceptable range or above.
• Requested as a trainer on key training installations.
• Associate degree or equivalent knowledge/experience.
• Valid passport for travel in North America, Canada, and the Caribbean.
• Valid driver's license and eligibility to rent a car.
• Legally authorized to work in the United States without current or future employment-based visa sponsorship.

Nice To Haves

• Retail experience in additional CDK workflows.
• Formal training experience.
• CDK Retail certification in the primary workflow.
• CDK Retail certification in core workflow add-ons.
• CDK Retail certification in additional workflows.

Responsibilities

• Consults with customers, installs CDK Global solutions, and trains customer users.
• Maintains a complete understanding of the products trained within assigned workflows, such as parts, service, accounting, and sales.
• Queries customers about their business needs and recommends appropriate functionality and configuration.
• Verifies and validates predetermined setup configurations and conversion data for accuracy.
• Conducts status meetings with key customer personnel to discuss open issues, workflow incompatibilities, functionality gaps, product change requests, and process changes; finalizes an action plan with the client.
• Completes daily trip reports documenting project status for key stakeholders.
• Facilitates work-in-process activities to begin training and ensure client go-live readiness.
• Monitors customer trainee progress and regularly reviews and sets goals for training objectives.
• Keeps product, process, and industry knowledge current using available learning resources.
• Responds to participant questions and explains training content using knowledge of products, business processes, roles, and responsibilities.
• Adapts instruction to participant learning styles using adult learning theory.
• Uses facilitation skills to manage group and individual dynamics and maintain an effective learning environment.
• Mentors and helps train new associates or associates who are new to a product set.
• Monitors and documents associate trainee progress.
• Supports on-site leadership by focusing attention on project milestones and deliverables to improve customer experience and project quality.
• Performs other related duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K matching program.
• Tuition reimbursement.
• Annual performance bonus, benefits, and/or other applicable incentive compensation plans may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree