National Product Manager

Dent Wizard • Bridgeton, MO

2d • $85,680 - $107,100

About The Position

The National Product Manager, Products and Services is a key collaborator and subject matter expert focused on enhancing Dent Wizard’s product and service portfolio. The role partners across teams to optimize performance, efficiency, and customer satisfaction while keeping offerings competitive and aligned with customer expectations, particularly for national accounts. It emphasizes cross-functional teamwork, data-driven insights, continuous improvement, and operational excellence.

The position supports field operations, contributes to product and service strategy, coordinates product lifecycles, analyzes market and performance data, and helps communicate the value of Dent Wizard’s solutions. Extensive travel is required, approximately 50%, with variability by business unit. Candidates must pass a pre-employment drug screening and background check.

Requirements

• High school diploma required.
• At least 5 years of experience in product or service management, ideally within automotive services or reconditioning.
• Strong understanding of automotive technologies, repair processes, and industry best practices.
• Demonstrated success working cross-functionally with operations, marketing, and national customer accounts.
• Excellent communication, analytical, and interpersonal skills.
• Proficiency with Excel, Power BI, Microsoft Office, and CRM systems.
• Extensive travel required, approximately 50%, variable by business unit.
• Must pass a pre-employment drug screening and background check.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Operations Management, or a related field preferred.

Responsibilities

• Serve as a trusted resource and subject matter expert for field operations, supporting execution and alignment with company objectives.
• Collaborate with field teams to uphold customer SLAs and pricing consistency, ensuring clarity and mutual accountability.
• Coach, train, and develop others on national initiatives.
• Foster knowledge-sharing and communication between operations, training, and national account teams to strengthen service delivery.
• Partner with internal teams to maintain and evolve the product and service roadmap in alignment with market trends and customer needs.
• Contribute to enhancements that improve quality, efficiency, and overall customer value.
• Ensure product specifications, processes, and standards remain compliant and competitive.
• Coordinate the full lifecycle of products and services, from introduction through refinement and eventual retirement.
• Work with supply chain, training, and operations teams to support consistent, high-quality execution nationwide.
• Monitor performance data to identify opportunities for improvement or innovation within existing offerings.
• Collect and analyze customer, field-team, and industry feedback to inform product direction and positioning.
• Collaborate with marketing on messaging and communication strategies highlighting the value and differentiation of Dent Wizard’s solutions.
• Provide insight-based recommendations to support competitive and sustainable pricing structures.
• Track and report key performance indicators, including adoption, utilization, service quality, and customer satisfaction.
• Translate data into actionable insights for product and operational improvements.
• Present findings and recommendations to leadership and cross-functional partners to inform strategic decisions.
• Support initiatives that test and implement new tools, materials, and service methodologies.
• Collaborate with cross-functional teams to foster continuous improvement through feedback, experimentation, and data analysis.
• Advocate for innovation and ensure lessons learned in the field inform future development.
• Perform other duties as assigned.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match: 50% of employee contributions up to 7%
• The total compensation package may include commission, bonus, or profit sharing.
• Sign-on bonus may be available subject to applicable laws and specified terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED