National Product Manager

Dent Wizard•Bridgeton, MO

About The Position

The National Product Manager, Products and Services, is a key collaborator and subject matter expert who enhances Dent Wizard’s product and service portfolio. This role partners across teams to optimize performance, efficiency, and customer satisfaction, keeping offerings competitive and aligned with customer expectations, particularly for national accounts. The position emphasizes cross-functional teamwork, data-driven insights, and continuous improvement to evolve Dent Wizard’s solutions and support operational excellence. The manager supports field operations as a trusted resource, helps uphold customer SLAs and pricing consistency, and coaches and trains others on national initiatives. The role contributes to product and service strategy, manages offerings through their lifecycle, gathers market and customer insights, tracks performance metrics, and supports innovation and continuous improvement. Extensive travel is required, approximately 50%, varying by business unit.

Requirements

High school diploma required.
At least 5 years of experience in product or service management, ideally within automotive services or reconditioning.
Strong understanding of automotive technologies, repair processes, and industry best practices.
Demonstrated success working cross-functionally with operations, marketing, and national customer accounts.
Excellent communication, analytical, and interpersonal skills.
Proficiency in Excel, Power BI, Microsoft Office, and CRM systems.
Approximately 50% travel is required; amount varies by business unit.
Applicants considered for employment must pass a pre-employment drug screening and background check.

Nice To Haves

Bachelor’s degree in Business, Marketing, Operations Management, or a related field.
Experience in automotive services or reconditioning.

Responsibilities

Serve as a trusted resource and subject matter expert for field operations, supporting execution and alignment with company objectives.
Collaborate with field teams to uphold customer SLAs and pricing consistency, ensuring clarity and mutual accountability.
Coach, train, and develop others on national initiatives.
Foster knowledge-sharing and communication between operations, training, and national account teams to strengthen service delivery.
Partner with internal teams to maintain and evolve the product and service roadmap in line with market trends and customer needs.
Contribute to enhancements that improve quality, efficiency, and customer value.
Ensure product specifications, processes, and standards remain compliant and competitive.
Coordinate the full lifecycle of products and services, from introduction through refinement and eventual retirement.
Work with supply chain, training, and operations teams to ensure consistent, high-quality execution nationwide.
Monitor performance data to identify opportunities for improvement or innovation in existing offerings.
Collect and analyze feedback from customers, field teams, and industry sources to inform product direction and positioning.
Collaborate with marketing on messaging and communication strategies that highlight the value and differentiation of Dent Wizard’s solutions.
Provide insight-based recommendations to support competitive and sustainable pricing structures.
Track and report on KPIs such as adoption, utilization, service quality, and customer satisfaction.
Translate data into actionable insights for product and operational improvements.
Present findings and recommendations to leadership and cross-functional partners to inform strategic decisions.
Support initiatives that test and implement new tools, materials, and service methodologies.
Collaborate with cross-functional teams to promote continuous improvement through feedback, experimentation, and data analysis.
Advocate for innovation and ensure lessons learned in the field inform future development.
Perform other duties as assigned.