National Leasing Consultant

Tricon Residential•Tustin, CA

About The Position

The National Leasing Consultant provides personalized guidance to prospective residents who need additional support during the leasing journey, complementing initial engagement handled by Elise AI. The consultant helps prospects narrow home selections, re-engages those who have paused or disengaged, and maintains Tricon’s standards for client care. The role supports the National Sales Team across multiple regions and contributes to leasing performance and occupancy goals. It may also include responsibility for assigned Single-Family Rental Communities, where a higher-touch, consultative approach is needed to build value and close leases. The schedule is 8:00 a.m. to 5:00 p.m., with work required every Sunday and two other days off. The position is primarily seated and involves computer use, with periodic standing and walking. It requires regular communication and keyboarding, occasional bending, stooping, kneeling, or crouching, and occasionally lifting or moving items up to 10 pounds.

Requirements

High school diploma or GED.
At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
Proven ability to meet or exceed conversion targets in leasing, real estate sales, or consultative sales.
Ability to build relationships and trust, guide clients through complex decisions, and manage high volumes of concurrent interactions without sacrificing quality.
Collaborative approach and comfort partnering with operations, AI-assisted tools, and national teams.
Responsiveness, organization, and personal ownership of task queues, follow-ups, and outcomes.
Adaptability, coachability, and openness to feedback, evolving processes, and continuous improvement.
Weekend availability; the schedule requires working Sundays weekly.
Ability to communicate effectively with coworkers, residents or clients, and vendors, and to receive and convey information in a timely manner.
Ability to perform work requiring close vision, distance vision, and depth perception.

Nice To Haves

Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.
Experience with CRM systems, leasing platforms, or sales tools.

Responsibilities

Guide prospects through the leasing funnel, including home selection, tour scheduling, and application submission.
Re-engage prospects who have stalled or disengaged through outbound outreach and help move them toward submitting an application.
Help clients identify homes across Tricon markets that fit their needs, preferences, and financial qualifications.
Possibly manage assigned Single-Family Rental Communities alongside a named on-site specialist.
Drive conversion performance toward team leasing and move-in targets, including a 10% prospect-to-application standard for Single-Family Rental Communities where inventory supports it.
Coordinate with Elise AI to support smooth handoffs between automated and human engagement and monitor AI-managed interactions for opportunities to improve service or conversion.
For assigned Single-Family Rental Communities where Elise AI initiated contact, conduct subsequent outreach, book and confirm tours, and introduce on-site specialists as clients’ points of contact.
Partner with Applications Teams to resolve issues delaying leasing progression.
Maintain a clear task queue and address prospect inquiries and follow-ups promptly and accurately.
Work with National Sales Consultants to support leasing activity and occupancy goals across markets and funds, with shared accountability for team targets.
For assigned Single-Family Rental Communities, attend daily huddles with on-site specialist partners and submit recaps for shared reporting.
Share insights about prospect behavior and engagement trends to inform sales strategy.
Contribute to positive client reviews and resident sentiment.
Align with National Leasing leadership on portfolio performance objectives.