National Leasing Consultant

Tricon Residential•Tustin, CA

About The Position

The National Leasing Consultant provides personalized guidance to prospective residents who need additional support during the leasing journey, complementing initial engagement handled by Elise AI. The consultant assists prospects at different stages, including narrowing home selections and re-engaging those who have paused or disengaged, while maintaining Tricon’s standards for client care. The role supports the National Sales Team across multiple regions and contributes to national leasing performance and occupancy goals. It may also include responsibility for assigned Single-Family Rental Communities (SFRCs), where the consultant provides a higher-touch, consultative sales experience focused on building value and closing. The schedule is 8 a.m. to 5 p.m., with work every Sunday and two other days off weekly. The role involves coordinating with prospects, Elise AI, Applications Teams, National Sales Consultants, on-site specialists, and National Leasing leadership. Performance is measured through re-engagement, lead recovery, conversions, assisted prospect counts, leasing and move-in targets, task resolution speed, and call quality.

Requirements

High school diploma or GED.
At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
Proven track record in leasing, real estate sales, or consultative sales, with the ability to meet or exceed conversion targets.
Ability to build relationships and earn trust quickly while guiding clients through complex decisions.
Ability to manage high volumes of concurrent interactions without sacrificing quality.
Collaborative approach and comfort partnering with operations, AI-assisted tools, and national teams.
Strong responsiveness and organization, with ownership of task queues, follow-ups, and outcomes.
Adaptability, openness to feedback, and willingness to improve continuously.
Availability to work Sundays weekly.

Nice To Haves

Experience with CRM systems, leasing platforms, or sales tools.
Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.

Responsibilities

Guide prospects through the leasing funnel, from selecting a home and scheduling a tour through submitting an application.
Contact prospects who have stalled or disengaged to recover leads and encourage application submission.
Help clients identify homes that align with their needs, preferences, and financial qualifications across Tricon markets.
Potentially manage assigned Single-Family Rental Communities and partner with a named on-site specialist.
Drive conversion performance in line with team leasing and move-in targets.
Coordinate with Elise AI to ensure smooth handoffs between automated and human engagement, with an early takeover rate goal of under 3%.
For assigned SFRCs where Elise AI made the first outreach, conduct subsequent outreach, book and confirm tours, and introduce on-site specialists as the client’s primary contact.
Monitor AI-managed interactions and intervene when personal outreach could improve client experience or conversion likelihood.
Partner with Applications Teams to resolve issues that delay leasing progression.
Maintain a clear task queue and address prospect inquiries and follow-ups promptly and accurately.
Work collectively with National Sales Consultants to support leasing activity and occupancy goals across multiple markets and funds.
For assigned SFRCs, attend daily huddles with on-site specialist partners and submit recaps for shared reporting by person, community, and market.
Share insights about prospect behavior and engagement trends to inform sales strategy.
Contribute to positive resident sentiment by earning positive reviews from clients served.
Align with National Leasing leadership on portfolio performance objectives.