National Leasing Consultant

Tricon Residential•Dallas, TX

About The Position

The National Leasing Consultant provides personalized guidance to prospective residents who need additional support during the leasing journey, complementing initial engagement handled by Elise AI. The role assists prospects at various stages, including narrowing home selections and re-engaging people who have paused or disengaged, while maintaining Tricon’s standards for client care. The position supports Tricon’s National Sales Team across multiple regions and collaborates with team members to advance national leasing performance and occupancy goals. The consultant works with automated tools, Applications Teams, National Sales Consultants, and National Leasing leadership to help prospects move forward and meet shared leasing and move-in targets.

Requirements

High school diploma or GED.
At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
Demonstrated ability to meet or exceed conversion targets.
Ability to build relationships, earn trust, guide clients through complex decisions, and manage high volumes of concurrent interactions while maintaining quality.
Collaborative approach and comfort partnering with operations, AI-assisted tools, and national teams.
Strong responsiveness and organization, with ownership of task queues, follow-ups, and outcomes.
Adaptability, coachability, openness to feedback, and commitment to continuous improvement.
Weekend availability.

Nice To Haves

Experience with CRM systems, leasing platforms, or sales tools.
Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.

Responsibilities

Guide prospects at any stage of the leasing funnel, from home selection and tour scheduling through application submission.
Re-engage stalled or disengaged prospects through outbound outreach and move them toward submitting an application.
Help clients identify homes that align with their needs, preferences, and financial qualifications across Tricon markets.
Drive conversion performance in line with team leasing and move-in targets.
Collaborate with Elise AI to support seamless handoffs between automated and human engagement.
Monitor AI-managed interactions and intervene when personal outreach could improve the client experience or likelihood of conversion.
Partner with Applications Teams to resolve issues that delay leasing progression.
Maintain a clear task queue and address prospect inquiries and follow-ups promptly and accurately.
Work collectively with National Sales Consultants to support leasing activity and occupancy goals across multiple markets and funds.
Share insights on prospect behavior and engagement trends to inform sales strategy.
Align with National Leasing leadership on portfolio performance objectives.