National Leasing Consultant

Tricon Residential•Tustin, CA

4d•$52,080 - $78,120

About The Position

The National Leasing Consultant provides personalized guidance to prospective residents who need additional support throughout the leasing journey, complementing initial engagement by Elise AI. The role assists prospects at different stages, including narrowing home selections and re-engaging people who have paused or disengaged, while maintaining Tricon’s standards for client care. The consultant supports the National Sales Team across multiple regions and contributes to national leasing performance and occupancy goals. The position may also carry assigned Single-Family Rental Communities (SFRCs), where a higher-touch, consultative approach is needed to build value and close leases. The schedule is 8 a.m. to 5 p.m., with Sunday work each week and two other days off. The role works with prospects, Elise AI, Applications Teams, National Sales Consultants, on-site specialists, and National Leasing leadership. Performance measures include re-engagement, lead recovery, conversions, assisted prospect count, leasing and move-in targets, AI handoff task resolution speed, and call quality scores.

Requirements

High school diploma or GED.
At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
Proven track record in leasing, real estate sales, or consultative sales, with demonstrated ability to meet or exceed conversion targets.
Ability to build relationships and earn trust quickly, guide clients through complex decisions, and manage high volumes of concurrent interactions without sacrificing quality.
Collaborative approach and comfort partnering with operations, AI-assisted tools, and national teams.
Strong responsiveness and organization, with ownership of task queues, follow-ups, and outcomes.
Adaptability, coachability, openness to feedback, and commitment to continuous improvement.
Availability to work weekends; Sunday work is required.

Nice To Haves

Associate’s or bachelor’s degree in Business, Marketing, Communications, or a related field.
Experience with CRM systems, leasing platforms, or sales tools.

Responsibilities

Provide personalized guidance to prospects throughout the leasing funnel, from home selection and tour scheduling through application submission.
Re-engage stalled or disengaged prospects through outbound outreach and move them toward submitting an application.
Help clients identify homes that meet their needs, preferences, and financial qualifications across Tricon markets.
Drive conversion performance in line with team leasing and move-in targets.
When assigned SFRCs, work with the on-site specialist counterpart and potentially carry named communities.
Coordinate seamless handoffs between Elise AI and human engagement, aiming for an early takeover rate below 3%.
For assigned SFRCs, follow up after Elise AI’s initial outreach, book and confirm tours, and introduce on-site specialists as the client’s primary contact.
Monitor AI-managed interactions and intervene with personal outreach when it may improve the client experience or conversion likelihood.
Partner with Applications Teams to resolve issues that delay leasing progression.
Maintain an organized task queue and promptly and accurately address prospect inquiries and follow-ups.
Collaborate with National Sales Consultants to support leasing activity and occupancy goals across multiple markets and funds.
For assigned SFRCs, attend daily huddles with on-site specialist partners and submit recaps for shared reporting by person, community, and market.
Share insights on prospect behavior and engagement trends to inform sales strategy.
Contribute to positive resident sentiment by earning positive reviews from clients served.
Align with National Leasing leadership on portfolio performance objectives.