National Leasing Consultant

Tricon Residential•Tustin, CA

5d•$52,080 - $78,120

About The Position

The National Leasing Consultant provides personalized guidance to prospective residents who need additional support during the leasing journey, complementing initial engagement handled by Elise AI. The consultant helps prospects narrow home selections, re-engages people who have paused or disengaged, and maintains Tricon’s standards for client care. The role supports the National Sales Team across multiple regions and contributes to leasing performance and occupancy goals. It may also include responsibility for assigned Single-Family Rental Communities (SFRCs), where a higher-touch, consultative approach is needed to build value and close leases. The schedule is 8 a.m. to 5 p.m., with work required every Sunday and two other days off each week. Performance measures include re-engagement and lead-recovery rates, conversions, prospect assistance, leasing and move-in targets, AI handoff rates, task-resolution speed, call quality, and client reviews. The role primarily involves seated work and computer use, with periodic standing and walking. It requires effective communication, regular keyboarding and use of office equipment, occasional bending or crouching, and occasional lifting or moving of items up to 10 pounds.

Requirements

High school diploma or GED.
At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
Proven ability to meet or exceed conversion targets in leasing, real estate sales, or consultative sales.
Ability to build relationships and earn trust quickly, guide clients through complex decisions, and manage many concurrent interactions while maintaining quality.
Collaborative approach and comfort working with operations, AI-assisted tools, and national teams.
Strong responsiveness and organization, including ownership of task queues, follow-ups, and outcomes.
Adaptability, coachability, and openness to feedback, evolving processes, and continuous improvement.
Availability to work Sundays weekly; the schedule is 8 a.m. to 5 p.m. with two other days off.
Ability to communicate effectively with coworkers, residents or clients, and vendors, and to receive and convey information in a timely manner.
Ability to perform close-vision, distance-vision, and depth-perception tasks, such as reading screens and documents and navigating the work environment.

Nice To Haves

Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.
Experience with CRM systems, leasing platforms, or sales tools.

Responsibilities

Guide prospects through the leasing funnel, including home selection, tour scheduling, and application submission.
Re-engage prospects who have stalled or disengaged through outbound outreach and move them toward a submitted application.
Help clients identify homes that match their needs, preferences, and financial qualifications across Tricon markets.
Potentially manage assigned Single-Family Rental Communities and work with a named on-site specialist as a counterpart.
Drive conversion performance in line with team leasing and move-in targets, including the stated 10% prospect-to-application standard for SFRCs where inventory supports it.
Collaborate with Elise AI to support seamless handoffs between automated and human engagement and meet the early takeover rate goal.
For assigned SFRCs where Elise AI made the first outreach, complete subsequent outreach, book and confirm tours, and introduce the on-site specialist as the client's go-to contact.
Monitor AI-managed interactions and intervene when personal outreach could improve the client experience or likelihood of conversion.
Partner with Applications Teams to resolve issues that delay leasing progression.
Maintain a clear task queue and address prospect inquiries and follow-ups promptly and accurately.
Work with National Sales Consultants to support leasing activity and occupancy goals across markets and funds, sharing accountability for team targets.
For assigned SFRCs, attend daily huddles with on-site specialist partners and submit recaps for a shared report by person, community, and market.
Share insights about prospect behavior and engagement trends to inform sales strategy.
Contribute to positive resident sentiment by earning favorable reviews from clients served.
Align with National Leasing leadership on portfolio performance objectives.