National Director of Sales

Sterling • Minneapolis, MN

1d • Remote

About The Position

At Grand Living, every interaction is an opportunity to create a remarkable first impression. Our sales strategy is built upon exceptional hospitality, meaningful relationships, and delivering an experience that reflects the sophistication and elegance of the Grand Living brand. The National Director of Sales provides strategic leadership for all sales initiatives across Grand Living communities. This executive leader is responsible for developing and executing the organization's long-term sales strategy while driving occupancy, revenue growth, and prospect experience. Working closely with Executive Directors, Operations leaders, Sales Specialists, community leadership, and corporate leadership, this role develops high-performing sales teams and ensures every prospective resident and family experiences exceptional hospitality throughout the decision-making journey.

Requirements

• Bachelor's degree in Business or related field is highly preferred.
• Minimum of ten (10) years of progressive sales leadership experience.
• Minimum of five (5) years leading multi-site sales teams.
• Luxury hospitality, senior living, healthcare, real estate, or lifestyle brand experience preferred.
• Demonstrated success driving occupancy growth and revenue across multiple locations.
• Executive leadership and strategic planning.
• Multi-site sales management.
• Occupancy and revenue growth strategies.
• CRM and lead management systems.
• Financial planning and budget management.
• Leadership development and coaching.
• Strong analytical and business acumen.
• Outstanding communication and presentation skills.
• Ability to influence leaders without direct authority.
• Passion for hospitality and creating exceptional experiences.
• Ability to travel extensively, including frequent overnight travel, to Grand Living communities and industry events.
• Ability to walk communities, tour apartments, and participate in sales presentations, marketing events, and community activities for extended periods.
• Ability to sit, stand, and move throughout office and community environments for extended periods.
• Ability to lift and carry presentation materials or marketing displays weighing up to 25 pounds.
• Ability to operate standard office equipment, including computers, mobile devices, and audiovisual presentation technology.
• Ability to work effectively in both office and community environments while maintaining a professional presence consistent with Grand Living's luxury hospitality brand.

Responsibilities

• Develop and execute Grand Living's national sales strategy.
• Establish performance expectations that support occupancy growth and revenue goals.
• Partner with executive leadership on strategic initiatives, acquisitions, and new community openings.
• Monitor market trends and identify opportunities to strengthen Grand Living's competitive position.
• Lead sales strategy across all communities to maximize occupancy and census growth.
• Develop and implement standardized sales processes that create a consistent prospect experience.
• Ensure every prospect receives exceptional hospitality from the initial inquiry through move-in.
• Monitor sales performance, conversion metrics, inquiry management, and occupancy trends.
• Lead community sales audits and implement continuous improvement initiatives.
• Develop strategies to maximize occupancy and revenue.
• Partner with Operations to align sales performance with financial objectives.
• Analyze key performance metrics and implement action plans to improve results.
• Oversee annual sales budgets.
• Recruit, mentor, coach, and develop corporate and community sales professionals.
• Build leadership succession plans.
• Develop onboarding, sales training, and leadership development programs.
• Foster a culture of accountability, collaboration, hospitality, and continuous improvement.
• Champion exceptional hospitality throughout every stage of the prospect journey.
• Utilize prospect/resident feedback and market insights to enhance the sales experience.
• Ensure communities consistently deliver remarkable first impressions.
• Promote personalized experiences that differentiate Grand Living from competitors.
• Identify emerging sales strategies, market trends, and technology solutions.
• Oversee CRM optimization, referral development, and lead management.
• Continuously evaluate opportunities to improve conversion rates and customer engagement.
• Lead sales strategies for new community openings.
• Develop pre-opening occupancy strategies.
• Support community launch activities, sales training, and operational readiness.
• Upon employment, all team members are required to fully comply with Grand Living's standards, procedures, and regulatory requirements while supporting the organization's mission of delivering exceptional hospitality.
• This position requires regular travel to Grand Living communities and active participation in leadership meetings, training programs, community openings, and operational assessments.

Benefits

• A generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service
• Affordable insurance options for medical, dental, vision and more
• A 401(k) with a 4% company match on a 5% contribution
• Automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP)
• Exquisite cuisine and free employee meals (must meet eligibility requirements)
• Grand Spa & Fitness facilities available for use at designated times

What This Job Offers

• Job Type: Full-time
• Career Level: Executive