National Casino Marketing Manager

Caesars Entertainment•Reno, NV

16h•Onsite

About The Position

The National Casino Marketing Manager leads, coordinates, and supports the National Casino Marketing Team for Caesars Entertainment’s Reno properties: Eldorado, Silver Legacy, and Circus Circus. The role is responsible for exceptional, personalized guest service, team leadership and training, and maintaining strict confidentiality. The position oversees all VIP Rooms across the Reno properties. The VIP Supervisor reports directly to this role and manages suite bookings and the daily operation of the Gold Room and Legacy VIP Room. The manager ensures consistent service standards, operational excellence, compliance with Caesars Rewards and gaming policies, and a seamless VIP guest experience. The role works across casino marketing, player development, hotel operations, revenue management, air programs, and other departments to coordinate guest arrangements, support charter initiatives, retain suite business, manage customer activity reporting, and help ensure that decisions align with company guidelines and profitability targets.

Requirements

Be able to obtain a Nevada Gaming license.
Be self-motivated, detail-oriented, and able to prioritize multiple tasks.
Effectively communicate in English in written and verbal forms.
Have excellent organizational skills and be able to work under time constraints and meet established deadlines, with particular attention to detail.
Have time-management, critical-thinking, and problem-solving skills.
Know accommodations, room capacities, amenities, reservations, and player tracking.
Be proficient with computer software and office equipment.
Be able to maneuver to all areas of the casino and travel from property to property.
Be able to perform physical job duties of line employees in emergency situations.
Be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Be able to work at a fast pace and in stressful situations.
Be able to read, write, speak, and understand English and respond to visual and oral cues.
Provide service excellence to internal and external guests, with excellent communication, observation, and interpersonal skills and an easygoing demeanor.
Have above-average English speaking, reading, and writing skills.
Have schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.

Nice To Haves

Bachelor’s degree in a related field and/or equivalent work experience preferred.

Responsibilities

Oversee all VIP Rooms at Eldorado, Silver Legacy, and Circus Circus, ensuring elevated guest service, operational consistency, and adherence to Caesars Rewards and gaming policies.
Directly supervise the VIP Supervisor, including leadership, coaching, performance management, scheduling oversight, training, and accountability for service standards.
Ensure the VIP team is trained and current on Caesars Rewards, Luxe engagement, promotions, offers, discounts, and property-wide program updates.
Promote a high-touch service culture, guest satisfaction, the Legacy VIP Room, the Gold Room, and the Caesars Rewards Program.
Guide guest recovery and conflict resolution, escalating complex situations when appropriate.
Collaborate with Air Programs scheduling and Planning & Analysis teams to maximize the profitability of Charter and CSB programs.
Recommend Air Programs criteria and coordinate staffing to greet arriving charter guests.
Work with sister properties to develop programs and events supporting charter initiatives.
Monitor competitor programs and promotions, evaluate their effectiveness, and recommend enhancements or new business-stimulating initiatives.
Build and maintain goodwill with targeted customers through personal knowledge, relationship-building, and proactive engagement.
Manage reporting of invited customer gaming activity and prepare evaluations with recommendations for future invitations.
Assist in developing special-event invitation lists and coordinate them across departments.
Partner with Revenue Management on suite retention strategies to maximize revenue while ensuring appropriate accommodations for VIP guests.
Maintain working relationships with Hotel Operations, Housekeeping, Security, Casino Marketing, Player Development, and other departments to support seamless VIP operations.
Assist Player Development and Casino Hosts with reservations, itineraries, and complimentary considerations in accordance with company guidelines and profitability targets.
Review and act on Comp Audit Exception Reports, Modified Limit Reports, Cage Disbursement Exceptions, and other host-related compliance items.
Plan and coordinate arrangements for invited gaming customers, including hotel blocks, transportation, special services, and event access.
Assist customers with check-cashing privileges and appropriate complimentary amenities.
Deliver the company’s core values, service standards, and family-style service to internal and external guests.