Casino Marketing Manager

Mohegan Sun • Wilkes-Barre, PA

4d

About The Position

The Casino Marketing Manager oversees Casino Host operations and helps generate revenue by soliciting preferred players, building personalized relationships, and encouraging loyalty and return visits. The role manages player accounts using available technology, offers complimentaries according to departmental policies and marketing guidelines, meets with preferred guests on property, supports Mohegan Pennsylvania marketing efforts, and is expected to meet or exceed personal revenue targets.

The manager oversees hiring, training, scheduling, attendance tracking, evaluation, and counseling for Casino Hosts. The role also manages budgets, tracks and processes expenses, explains variances, resolves patron disputes, maintains confidentiality, and promotes superior guest service and a positive image of Mohegan Pennsylvania and the Mohegan brand.

Requirements

• Three years of previous experience in a Player Development lead role or equivalent in a complex casino environment involving extensive customer contact.
• Strong verbal and written communication skills.
• Comfort working on the phone, computer, and in person.
• Sales and advanced negotiating skills.
• Ability to self-motivate.
• Organization and prioritization skills.
• Ability to work various shifts, flexible hours, and holidays.

Nice To Haves

• Previous leadership or team management experience.

Responsibilities

• Oversee Casino Host hiring, training, scheduling, attendance tracking, evaluation, and counseling in accordance with approved policies and procedures.
• Generate revenue by soliciting preferred players, including people inside and outside the current database.
• Build player relationships through specialized, personalized, and preferential service.
• Manage player accounts using available technology, including gaming activity, complimentary availability, and profitability.
• Use sales skills to offer and issue complimentaries in accordance with departmental policies and marketing guidelines.
• Cultivate leads, build player loyalty, and promote return visits to the property.
• Meet and greet preferred guests when they are on property.
• Support Mohegan Pennsylvania marketing efforts and meet or exceed personal revenue targets.
• Manage budgets, track and process expenses, and explain variances when needed.
• Resolve related patron disputes.
• Maintain strict confidentiality and work within the boundaries of the position.
• Promote superior guest service and a positive image of Mohegan Pennsylvania and the Mohegan brand.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed