Casino Manager - Carlin Casino

Terrible's•Carlin, NV

About The Position

The Casino Manager oversees the overall operations and performance of the casino floor, with a primary focus on slot machine operations, revenue generation, guest satisfaction, and regulatory compliance. The role ensures efficient gaming operations, maximizes profitability, maintains operational standards, and delivers an exceptional guest experience. The Casino Manager provides leadership and direction to casino personnel, including Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters. The position develops and implements operational strategies, analyzes financial performance, optimizes slot floor operations, controls labor and expenses, and ensures compliance with applicable gaming regulations, internal controls, Health Department requirements, and company policies. It calls for strong financial and operational leadership, sound business judgment, excellent communication skills, and commitment to the company’s core values. The role has supervisory responsibility for recruiting, training, coaching, and developing employees; setting performance expectations; maintaining appropriate staffing; enforcing policies and standards; and ensuring departmental performance. It requires working flexible schedules, including evenings, nights, weekends, and holidays. Reliable transportation is required, and occasional travel may be necessary for company meetings, training, or other business functions. The work is performed in a casino setting with moderate to high noise levels and may occasionally involve exposure to unrestricted second-hand tobacco smoke. The job requires frequent interaction with guests, employees, and management in a fast-paced environment. Physical demands include standing and walking on the casino floor for extended periods, operating office and gaming-related equipment, occasionally lifting or moving up to 50 pounds, and working in confined spaces when necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 21 years of age.
Five to seven years of gaming industry experience required.
At least three years of supervisory or management experience in a casino environment required.
Demonstrated experience overseeing casino floor operations and gaming personnel.
Strong financial management skills, including budgeting, expense control, and Profit and Loss analysis.
Experience with labor management, scheduling, and workforce optimization.
Strong analytical skills and ability to interpret gaming performance reports and financial data.
Knowledge of casino management systems, slot operations, and gaming technologies.
Working knowledge of Nevada gaming regulations, internal controls, and compliance standards.
Proficiency in Microsoft Office applications.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong organizational skills and exceptional attention to detail.
Ability to remain professional and composed under pressure while managing competing priorities.
Ability to communicate effectively with team members, guests, department leadership, senior management, and regulatory representatives through appropriate channels.
Willingness and ability to work flexible schedules, including evenings, nights, weekends, and holidays.
Ability to obtain and maintain all required gaming licenses, work cards, permits, and certifications, including applicable Alcohol Awareness and Health Department certifications; employment is contingent on qualifying for and maintaining required gaming licenses and regulatory approvals.
Proficiency in written and spoken English, including the ability to read, interpret, and communicate information from policies, procedures, regulatory documents, instructions, and manuals.
Strong critical-thinking and problem-solving abilities, with the capacity to interpret instructions, analyze information, identify problems, and implement solutions.
Ability to exercise sound judgment and make timely decisions in a fast-paced casino environment.
Reliable transportation.
Ability to stand and walk throughout the casino floor for extended periods, operate office and gaming-related equipment, occasionally lift or move up to 50 pounds, and perform duties in confined spaces when necessary.

Nice To Haves

Familiarity with Responsible Gaming and Anti-Money Laundering requirements.

Responsibilities

Oversee daily casino floor operations for efficiency, profitability, and compliance with company standards.
Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other key performance indicators.
Evaluate slot floor layouts, game placement, and machine performance to identify revenue and guest-engagement opportunities.
Ensure gaming equipment and systems are maintained and casino floor operations run efficiently.
Identify operational challenges and implement solutions to improve productivity and casino performance.
Manage casino revenue, operating expenses, labor costs, and departmental budgets.
Review and analyze Profit and Loss statements and develop strategies to achieve financial objectives.
Monitor labor expenses and staffing levels using labor-management practices.
Prepare and present operational and financial reports to senior management.
Identify business trends, revenue opportunities, and areas requiring improvement.
Lead, direct, and hold casino team members and departmental supervisors accountable.
Recruit, interview, select, orient, train, and develop employees; partner with Human Resources and Talent Acquisition on staffing needs.
Establish performance expectations, monitor productivity, coach and counsel employees, and take corrective action when necessary.
Promote teamwork, accountability, professionalism, employee engagement, and a positive working environment.
Ensure appropriate staffing levels and scheduling to meet business demands.
Maintain a visible presence on the casino floor and ensure exceptional guest service.
Address and resolve guest concerns, complaints, and service issues promptly and professionally.
Ensure employees provide professional service that reflects company standards.
Ensure compliance with Nevada Gaming Control Board regulations, Minimum Internal Control Standards, approved Internal Control Procedures, company policies, Responsible Gaming practices, Anti-Money Laundering requirements, Health Department regulations, and workplace safety requirements.
Maintain required gaming documentation, procedures, and operational records.
Ensure employees maintain current and valid work cards, certifications, and licenses; communicate compliance concerns through appropriate management channels.
Stay informed about gaming technologies, slot systems, equipment, and industry trends.
Identify opportunities to improve processes, gaming technology, and departmental efficiency; support implementation of new systems, equipment, and initiatives.
Implement, communicate, and enforce company policies, operating procedures, and departmental standards; maintain a safe, secure, and healthy work environment.
Maintain accountability for departmental performance and operational results.