CASINO MANAGER

Town Pump, Inc.•Anaconda, MT

About The Position

Montana’s Best Casinos is seeking a motivated and outgoing Casino Manager to oversee customer service and operations at a casino location. The manager makes supervisory decisions consistent with casino operations standards, policies, and procedures, and helps plan, lead, organize, develop, and follow up on operational priorities, including expenses, sales, gross margin, security, cash controls, promotions, and competitor monitoring. The role sets an example of professionalism, attitude, and teamwork; oversees cleanliness and maintenance; and is responsible for hiring, discipline, staff development, succession planning, and retention. The manager must be able to understand and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager. The position also includes administrative, financial, compliance, inventory, and equipment duties. The Casino Manager maintains location and company security, monitors surveillance equipment, handles records and reports, supports audits and inspections, manages liquor-store operations and inventory, monitors players-club activity, and performs or coordinates basic repairs to gaming machines and bar equipment. A current Montana driver’s license and an appropriate driving record are required to operate a vehicle for work errands.

Requirements

Current Montana driver’s license with an appropriate driving record.
Ability to operate a vehicle for work errands.
Ability to know and/or perform duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Oversee customer service at the location and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leadership, development, organization, and follow-up related to controllable expenses, sales increases, inside gross margin, security and control of corporate funds, shortage controls, promotions, and competitor monitoring.
Set a professional example for coworkers in customer service and casino operations.
Oversee location maintenance and cleanliness; hire and discipline employees as necessary; plan for succession and promotion; and control unnecessary turnover.
Know and/or perform the duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect non-sufficient-fund checks and sign warrant documents when payment is not received.
Ensure the security of the location and company assets according to policy and procedures; verify that surveillance equipment operates properly and report deficiencies promptly.
Troubleshoot, repair, and reset interior and exterior signs, including window-message, pole, and building signs.
Grow location revenue through effective management, hiring and training, exceptional service, appropriate staffing, cleanliness and safety, competition evaluation, and awareness of the community’s economy.
Supervise, hire, train, orient, and develop succession plans for floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
Perform administrative tasks, including audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing, advertising, public relations, daily deposits, and daily reports.
Audit machines for meter accuracy, times, dates, program and version numbers, and service forms; ensure timely submissions, corrections, and follow-up on state inspections.
Prepare the liquor store for audits, maintain knowledge of its operations, meet company standards, and keep its running book accurate and up to date.
Submit paperwork to the corporate office, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Manage merchandising and liquor-store inventory, including receiving, pricing, stocking, displaying, rotating bar inventories, and auditing inventory.
Monitor players-club activity and customer tier levels, investigating and troubleshooting issues to reach sound solutions and protect the club’s integrity.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to appropriate vendors in a timely manner; and keep solutions binders and equipment and machine-maintenance logs current and available.
Maintain a current Montana driver’s license and appropriate driving record, and operate a vehicle for work errands such as banking, shopping, post office visits, meetings, and county attorney visits.