CASINO MANAGER

Town Pump, Inc.•Lewistown, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Casino Manager to provide a comfortable and enjoyable guest experience with attentive, personalized service. The manager is accountable for customer service at the location and makes supervisory decisions consistent with casino operations standards, policies, and procedures. The role supports revenue growth through effective location management, staffing, training, property upkeep, exceptional service, competition evaluation, and awareness of local economic conditions. The Casino Manager leads and develops location employees, including floor runners, bartenders, bookkeepers, assistant managers, and managers in training. The position oversees operational and administrative functions across casino and liquor store activities, including financial controls, audits, payroll, records, deposits, reporting, inventory, compliance paperwork, equipment maintenance, security, and cleanliness. The manager must also be able to perform or understand the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager, and must maintain a current Montana driver’s license and appropriate driving record to run work-related errands.

Requirements

Current Montana driver’s license with an appropriate driving record.
Ability to operate a vehicle for work-related errands.
Ability to know and/or perform duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Oversee customer service and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leadership, development, organization, and follow-up related to controllable expenses, sales increases, inside gross margin, security and control of corporate funds, shortage controls, promotions, and competitor monitoring.
Set a professional example for coworkers in attitude, teamwork, customer service, and casino operations.
Maintain the location’s cleanliness and overall condition; handle hiring and discipline as needed, plan employee succession, and control unnecessary turnover.
Know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect non-sufficient-fund checks and sign warrant documents when payment is not received.
Protect the location and company assets according to policy and procedures; ensure surveillance equipment operates properly and provides the best possible views, and promptly report deficiencies.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, building, hours-of-operation, open/close, and game-advertising signs.
Grow location revenue through effective management, hiring and training, exceptional service, appropriate staffing, property cleanliness and safety, competition evaluation, and awareness of the community’s economy.
Supervise, hire, train, orient, and develop succession plans for floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
Perform administrative work including audits, bookkeeping, payroll, record and file maintenance, ID logs, casino and liquor-store ordering and invoicing, advertising, public relations, daily deposits, and daily report writing.
Audit machines for hard- and soft-meter accuracy, times, dates, program and version numbers, service forms, required policy and procedure timelines, corrections, and timely follow-up on state inspections.
Prepare the liquor store for audits, maintain thorough knowledge of its operations, uphold company standards, and keep its running book accurate and current.
Submit required paperwork to the corporate office, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, vendor service forms, and state service forms.
Manage merchandising and inventory tasks, including receiving, pricing, stocking, displaying, rotating bar inventories, and auditing liquor-store inventory.
Monitor players club activity and integrity, including customer tier levels, and investigate and troubleshoot issues to reach sound solutions.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor promptly, and keep solutions binders and equipment and machine maintenance logs current and available.
Maintain a current Montana driver’s license and appropriate driving record, and operate a vehicle for work errands such as bank, store, post office, meetings, or county attorney visits.