CASINO MANAGER TRAINEE

Town Pump, Inc.•Kalispell, MT

11d

About The Position

Montana’s Best Casinos is seeking a motivated and outgoing Casino Manager Trainee to learn the overall operation of a casino while training with the Casino Manager. Training includes customer service, making supervisory decisions consistent with Town Pump standards, policies, and procedures, understanding controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs. The role also supports casino operations, employees, customers, cash and inventory controls, gaming equipment, and workplace safety.

Responsibilities

Train with the Casino Manager and learn overall casino operations, including customer service, supervisory decision-making, expenses, sales, gross margin, shortage controls, and promotions.
Set a proper example for co-workers through professionalism, attitude, and teamwork.
Communicate with customers, resolve complaints and inquiries, make bank deposits, fill in for absent employees, and answer and screen telephone calls.
Complete daily bookwork using a computer to record employee, inventory, and sales information.
Prioritize, organize, delegate, and follow up on casino tasks.
Maintain security of casino assets and control cash, inventories, casino merchandise, and labor hours.
Assist with hiring, orientation, and training of new employees, and make supervisory decisions consistent with company standards, policies, and procedures.
Maintain or perform basic repairs on gaming machines and bar equipment, audit gaming machines, coordinate casino promotions with the Corporate Office, and help ensure a safe environment for employees and customers.
Take merchandise inventory and properly enter merchandise invoices.
Discipline and/or terminate problem employees.
Complete other duties assigned by the supervisor.