CASINO MANAGER TRAINEE

Town Pump, Inc.•Helena, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Casino Manager Trainee to learn the overall operation of a casino while training with the Casino Manager. Training covers customer service; supervisory decisions consistent with Town Pump standards, policies, and procedures; controllable expenses; sales increases; inside gross margin; shortage controls; and promotions programs. The role also involves supporting daily casino operations, maintaining security and a safe environment, handling cash and inventory controls, and helping manage employees. The position calls for providing exceptional customer service and setting a professional example for co-workers.

Responsibilities

Train with the Casino Manager on the overall operation of the casino, including customer service, supervisory decisions, expenses, sales, gross margin, shortage controls, and promotions.
Set a proper example for co-workers in professionalism, attitude, and teamwork.
Communicate with customers, resolve complaints and inquiries, make bank deposits, fill in for absent employees, and answer and screen telephone calls.
Complete daily bookwork using a computer to record employee, inventory, and sales information.
Prioritize, organize, delegate, and follow up on casino tasks; maintain security of casino assets; and control cash, inventories, merchandise, and labor hours.
Assist with hiring, orientation, and training of new employees, and make supervisory decisions consistent with Town Pump Inc. standards, policies, and procedures.
Maintain or perform basic repairs on gaming machines and bar equipment, audit gaming machines, coordinate casino promotions with the Corporate Office, and ensure a safe environment for employees and customers.
Take merchandise inventory and properly enter merchandise invoices.
Discipline and/or terminate problem employees.
Perform other duties assigned by the supervisor.