CASINO MANAGER

Town Pump, Inc.•Helena, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Casino Manager who helps create a comfortable, fun environment and delivers attentive, personalized service to guests. The manager is accountable for customer service at the location and makes supervisory decisions consistent with casino operations standards, policies, and procedures. The role oversees location operations and revenue growth, including staffing, employee development, controllable expenses, sales, security, shortage controls, promotions, and monitoring competitors. It also includes responsibility for property maintenance and cleanliness, casino and liquor-store administration and inventory, gaming equipment checks and basic repairs, financial controls, audits, required reporting, and compliance with company policies and state inspections. The Casino Manager must be able to perform or understand the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager, and maintain a current Montana driver’s license and appropriate driving record for work-related errands. Town Pump offers 401(k), health, dental, and vision insurance, health savings and flexible spending accounts, paid time off, and education reimbursement benefits. Town Pump Inc. is an Equal Employment Opportunity employer.

Requirements

Current Montana driver’s license with an appropriate driving record.
Ability to operate a vehicle for work-related errands.
Ability to know and/or perform duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Be accountable for customer service at the location and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leadership, organization, and follow-up related to controllable expenses, sales increases, inside gross margin, security and control of corporate funds, shortage controls, promotions, and competitor monitoring.
Set a professional example for coworkers in attitude, teamwork, customer service, and casino operations.
Maintain the location’s cleanliness and upkeep; hire and discipline employees as needed; plan for employee succession; and control unnecessary turnover.
Know and/or perform the duties of Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect non-sufficient-fund checks and sign warrant documents when payment is not received.
Secure the location and company assets in accordance with policy and procedures; ensure surveillance equipment operates properly and provides suitable views; and promptly report deficiencies.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, and building signs, hours of operation, open/close notices, and new-game advertising.
Grow location revenue through effective management, hiring and training, exceptional service, appropriate staffing, property cleanliness and safety, competitor evaluation, and awareness of the community economy.
Supervise, hire, train, orient, and develop succession plans for floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
Perform administrative work including audits, bookkeeping, payroll, records and files, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, daily deposits, and daily reports.
Audit machines for the accuracy of hard and soft meters, times, dates, program and version numbers, service forms, corrections, and timely follow-up on state inspections.
Prepare the liquor store for audits, maintain full operational knowledge of it, uphold company standards, and keep its running book current and accurate.
Submit required paperwork to the corporate office, including accident and incident reports, snow removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Manage merchandise and liquor-store inventory, including receiving, pricing, stocking, displaying, rotating bar inventories, and auditing inventory.
Monitor Players Club activity and integrity, including customer tier levels, and investigate and troubleshoot issues to reach sound solutions.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor in a timely manner; and keep solutions binders and equipment and machine-maintenance logs current and available.
Maintain a current Montana driver’s license and appropriate driving record, and operate a vehicle for work errands such as banking, shopping, post office visits, meetings, and county attorney visits.