CASINO MANAGER

Town Pump, Inc.•Billings, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Casino Manager to create a comfortable, fun environment and provide attentive guest service. The Casino Manager is accountable for customer service at the assigned location and makes supervisory decisions consistent with casino operations standards, policies, and procedures. The role helps plan, lead, organize, develop, and follow up on operations, expenses, sales, margins, security, cash controls, promotions, and competitor monitoring. The Casino Manager sets a professional example for coworkers and oversees the location’s maintenance, cleanliness, staffing, employee development, and succession planning. The role includes hiring, training, orienting, and supervising casino and liquor-store staff, as well as performing or understanding duties across several operating roles. It also encompasses administrative, financial, compliance, inventory, equipment-maintenance, and security responsibilities. The manager must hold a current Montana driver’s license with an appropriate driving record and be able to operate a vehicle for work-related errands.

Requirements

Current Montana driver’s license with an appropriate driving record.
Ability to operate a vehicle for work-related errands.
Ability to know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Oversee customer service and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Plan, lead, organize, and follow up on controllable expenses, sales growth, inside gross margin, security and control of corporate funds, shortage controls, promotional programs, and competitor monitoring.
Set an example of professionalism, positive attitude, and teamwork in customer service and casino operations.
Maintain the location’s cleanliness and upkeep; hire and discipline employees as needed, plan for employee succession, and work to control unnecessary turnover.
Know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect non-sufficient-fund checks and sign warrant documents when payment is not received.
Secure the location and company assets in accordance with policy and procedures; ensure surveillance equipment operates properly and provides the best views possible, and promptly report deficiencies.
Troubleshoot, repair, and reset interior and exterior signs, including message, pole, building, hours-of-operation, and advertising signs.
Grow location revenue through effective management, hiring and training, exceptional service, appropriate staffing, maintaining a clean and safe property, evaluating competition, and awareness of the community’s economy.
Supervise, hire, train, orient, and develop succession plans for floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
Perform administrative duties, including audits, bookkeeping, payroll, records and files, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, daily deposits, and daily reports.
Audit machines for meter accuracy, times, dates, program and version numbers; submit service forms to the office within required timelines and complete corrections and follow-up for state inspections promptly.
Prepare the liquor store for audits, maintain full knowledge of its operations, uphold company standards, and keep its running book accurate and current.
Submit required paperwork to the corporate office, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Manage merchandising and inventory, including receiving, pricing, stocking, displaying, rotating bar inventory, and auditing liquor-store inventory.
Monitor Players Club activity and investigate and troubleshoot issues to protect the integrity of the club, including customer tier levels.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor in a timely manner and keep solutions binders and equipment and machine-maintenance logs current and available.
Maintain a current Montana driver’s license and appropriate driving record, and drive for work-related errands such as banking, shopping, post-office visits, meetings, and county attorney visits.