Casino Manager - Carlin Casino

Terrible's•Carlin, NV

About The Position

The Casino Manager oversees the overall operations and performance of the casino floor, focusing on slot machine operations, revenue generation, guest satisfaction, and regulatory compliance. The role ensures efficient gaming operations, profitability, operational standards, and a strong guest experience. The Casino Manager leads casino personnel, including Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters. Responsibilities include developing operational strategies, reviewing financial performance, optimizing slot floor operations, controlling labor and expenses, and ensuring compliance with gaming regulations, internal controls, Health Department requirements, and company policies. The role also supports recruitment, employee development, technology implementation, and continuous improvement. The position requires gaming industry and casino management experience, strong financial and operational leadership, sound judgment, effective communication, and a commitment to Terrible's core values. The manager must be able to obtain and maintain required gaming licenses, work cards, permits, and certifications. Reliable transportation is required, and occasional business travel may be necessary.

Requirements

Must be at least 21 years of age.
Five to seven years of gaming industry experience required.
At least three years of supervisory or management experience in a casino environment required.
Demonstrated experience overseeing casino floor operations and gaming personnel.
Strong financial management skills, including budgeting, expense control, and Profit and Loss analysis.
Experience with labor management, scheduling, and workforce optimization.
Strong analytical skills and ability to interpret gaming performance reports and financial data.
Knowledge of casino management systems, slot operations, and gaming technologies.
Working knowledge of Nevada gaming regulations, internal controls, and compliance standards.
Proficiency in Microsoft Office applications.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong organizational skills and exceptional attention to detail.
Ability to remain professional and composed under pressure while managing competing priorities.
Ability to communicate effectively with team members, guests, department leadership, senior management, and regulatory representatives.
Must be willing and able to work flexible schedules, including evenings, nights, weekends, and holidays.
Must be able to obtain and maintain all required gaming licenses, work cards, permits, and certifications, including applicable Alcohol Awareness and Health Department certifications.
Must be proficient in written and spoken English and able to read, interpret, and communicate information from policies, procedures, regulations, instructions, and manuals.
Must possess critical-thinking and problem-solving abilities, interpret instructions and operational and financial information, identify problems, and implement solutions using sound judgment.
Reliable transportation is required.
Regularly stand and walk throughout the casino floor for extended periods.
Possess sufficient manual dexterity to operate office equipment, computers, and gaming-related systems.
Occasionally lift and/or move up to 50 pounds.
Be able to perform duties in varying work environments, including confined spaces when necessary.

Nice To Haves

Familiarity with Responsible Gaming and Anti-Money Laundering requirements.

Responsibilities

Oversee daily casino floor operations to ensure efficiency, profitability, and compliance with company standards.
Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other key performance indicators.
Evaluate slot floor layouts, game placement, and machine performance to identify revenue and guest engagement opportunities.
Ensure gaming equipment and systems are maintained and casino floor operations run efficiently.
Identify operational challenges and implement solutions to improve productivity and casino performance.
Manage casino financial performance, including revenue, operating expenses, labor costs, and departmental budgets.
Review and analyze Profit and Loss statements and develop strategies to achieve financial objectives.
Monitor labor expenses and staffing levels; apply labor management practices and scheduling to support business demands.
Prepare and present operational and financial reports to senior management.
Identify business trends, revenue opportunities, and areas requiring improvement.
Lead, direct, and hold casino team members and departmental supervisors accountable.
Recruit, interview, select, orient, train, coach, counsel, and develop employees; address performance issues through corrective action when appropriate.
Establish performance expectations and monitor employee productivity and performance.
Promote teamwork, accountability, professionalism, employee engagement, and a positive working environment.
Maintain a visible presence on the casino floor and ensure exceptional guest service.
Address and resolve guest concerns, complaints, and service issues promptly and professionally.
Ensure team members demonstrate professionalism and provide service consistent with company standards.
Ensure compliance with Nevada Gaming Control Board regulations, Minimum Internal Control Standards, approved Internal Control Procedures, company policies, Responsible Gaming practices, Anti-Money Laundering requirements, Health Department regulations, and workplace safety requirements.
Maintain required gaming documentation, procedures, and operational records.
Ensure employees maintain current and valid work cards, licenses, and required certifications.
Communicate compliance concerns and operational issues through appropriate management channels.
Partner with Human Resources and Talent Acquisition to support recruitment and staffing needs, and evaluate candidates for role qualifications.
Stay informed about gaming technologies, slot systems, equipment, and industry trends.
Identify opportunities to improve processes, gaming technology, and departmental efficiency; support implementation of new systems, equipment, and initiatives.
Maintain a safe, secure, and healthy working environment and enforce company policies, operational procedures, departmental standards, and guest service expectations.
Attend occasional company meetings, training sessions, or other business-related functions as needed.