CASINO MANAGER

Town Pump, Inc.•Belgrade, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Casino Manager to oversee customer service and casino operations at a location. The manager is accountable for supervisory decisions consistent with casino operations standards, policies, and procedures, and helps plan, lead, organize, develop, and follow up on operational priorities. These include controlling expenses, increasing sales and inside gross margin, safeguarding corporate funds, controlling shortages, managing promotions, and monitoring competitors. The Casino Manager sets a professional example for coworkers and is responsible for the location’s maintenance, cleanliness, safety, staffing, hiring, training, discipline, employee development, succession planning, and retention. The role also includes administrative and financial work, audits, payroll, bookkeeping, deposits, reports, inventory and merchandising, liquor-store operations, gaming-machine and equipment maintenance, security oversight, and submission of required documentation to the corporate office and relevant parties. The manager must be able to perform or understand the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager, and must hold a current Montana driver’s license with an appropriate driving record to operate a vehicle for work errands. Town Pump offers benefits including a 401(k), health, dental, and vision insurance, health savings and flexible spending accounts, paid time off, and education reimbursement. Town Pump Inc. is an Equal Employment Opportunity employer.

Requirements

Current Montana driver’s license with an appropriate driving record.
Ability to operate a vehicle for work errands.
Ability to know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Oversee customer service at the location and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leadership, organization, development, and follow-up for controllable expenses, sales increases, inside gross margin, security and control of corporate funds, shortage controls, promotion programs, and competitor monitoring.
Set a professional example for coworkers in customer service and casino operations.
Maintain the location’s cleanliness and overall condition; hire and discipline employees as necessary; plan employee succession and help control turnover.
Know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect non-sufficient fund checks and sign warrant documents when payment is not received.
Ensure the security of the location and company assets, verify surveillance equipment is operating properly and provides suitable views, and promptly report deficiencies.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, building, hours-of-operation, open/close, and game-advertising signs.
Grow location revenue through effective management, hiring and training, exceptional service, appropriate staffing, maintaining a clean and safe property, evaluating competition, and awareness of the community’s economy.
Supervise, hire, train, orient, and develop succession plans for floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
Perform administrative tasks, including audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, daily deposits, and daily reports.
Audit machines for hard and soft meter accuracy, times, dates, program and version numbers; submit service forms on time and ensure state-inspection corrections and follow-up are timely.
Prepare the liquor store for audits, maintain knowledge of its operations, meet company standards, and keep its running book accurate and up to date.
Submit required paperwork to the corporate office, including accident and incident reports, snow removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Manage merchandising and inventory, including receiving, pricing, stocking, displaying, rotating bar inventories, and auditing liquor-store inventory.
Monitor players club activity and customer tier levels to protect the club’s integrity; investigate and troubleshoot issues and identify sound solutions.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor in a timely manner; keep solutions binders, equipment logs, and machine maintenance logs current and available.
Maintain a current Montana driver’s license and appropriate driving record, and operate a vehicle for work errands such as trips to the bank, store, post office, meetings, or county attorney.