Marketing Coordinator - The Casino

Nemacolin Career•Farmington, PA

About The Position

The Marketing Coordinator supports the administrative functions of the Sales and Marketing department and helps coordinate marketing promotions and events while maintaining high standards of guest service. The role tracks weekly expenditures for entertainment, tournaments, drawings, and special events; maintains website information; and uses OASIS and Casino Management Systems to support customer inquiries, Players Club activity, offers, redemptions, marketing reports, and patron exclusion records. The coordinator also assists with VIP player communications, approved complimentary services, contest-winner photo galleries, and coordination with the company’s digital agency. The position requires accurate completion of assigned duties, paperwork, and reports, as well as completion of annual Anti-Money Laundering/Title 31 training and all required company training and certifications.

Requirements

Must be able to receive and maintain all required certification.
Must complete all required company training.

Nice To Haves

High school diploma or GED equivalent preferred.
One to three years of experience in Marketing, a four-year degree in a related field, or equivalent work experience preferred.

Responsibilities

Track weekly expenditures, including costs for entertainment, tournaments, drawings, and special events.
Complete assigned duties, paperwork, and reports accurately.
Support administrative functions of the Sales and Marketing department.
Complete annual Anti-Money Laundering/Title 31 training and required company training.
Coordinate with the Marketing Management Team to maintain high standards of guest service for marketing promotions and events.
Use OASIS for customer inquiries, Players Club and tracking information, customer offers and redemptions, credit over-limit history and transaction summaries, and marketing reports.
Update and maintain website information.
Maintain awareness of the property and assist with promotions, events, entertainment, and Players Club membership benefits to support guest service.
Update self-excluded and/or excluded patrons in Casino Management Systems.
Provide the Executive Host with feedback regarding VIP player status and concerns.
Authorize and issue complimentary services to patrons in accordance with the approved Complimentary Matrix.
Upload and manage contest-winner photo galleries and communicate relevant information to the company’s digital agency.