Casino Marketing Coordinator (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

About The Position

The Casino Marketing Coordinator provides essential support to the Marketing, Casino Marketing, Player Development, and National Marketing teams. Working closely with property Marketing and Casino Marketing leadership, the Coordinator helps uphold departmental standards and meet guest needs. The role assists with floor greets, charter and National Casino Marketing programs, marketing events, and promotions while delivering exceptional guest service. The position supports the smooth execution of marketing initiatives through accurate data and reporting, administrative and operational assistance, and a positive experience for guests and internal partners. It also serves as a frontline representative for charter guests and supports VIP Services and other areas as needed by Casino Marketing or Marketing.

Requirements

Must be at least 21 years of age.
Must be able to obtain a Louisiana gaming license; gaming license classification is NON-KEY.
Associate’s or Bachelor’s degree in Marketing, Hospitality, Business, Communications, or a related field.
At least 2–3 years of experience in marketing, events, hospitality, guest services, or administrative support.
Excellent guest service, interpersonal, communication, team-building, and problem-solving skills.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to multitask, prioritize, and work in a fast-paced environment.
Ability to respond calmly to and handle many customer demands and difficult situations.
Ability to work any day and any shift, including flexible hours, nights, weekends, and holidays, and to work long hours as required.
Ability to handle multiple functions at once while staying organized and attentive to detail.
Professional appearance and demeanor.
Ability to lift up to 25 pounds, including event materials, signage, and supplies.
Ability to move quickly around the casino floor; bend, stoop, crouch, kneel, twist, and balance; and stand and walk for long periods.
Ability to respond to visual and aural cues.
Schedule flexibility is required.

Nice To Haves

Experience working in a casino, entertainment, or event coordination environment.
Familiarity with player-tracking systems, CRM tools, or casino management software.

Responsibilities

Work with Casino Marketing leaders to help the department run efficiently.
Gather analytical data as requested and assist with VIP guest needs.
Work promotional events and fill in for VIP Services or other areas required by Casino Marketing or Marketing.
Conduct floor greets, welcome guests, provide property information, and help elevate the guest experience.
Support Casino Hosts, Executive Hosts, and Marketing team members during events, peak business periods, and special promotions.
Assist with guest inquiries, reservations, and reinvestment or comp fulfillment according to company guidelines.
Provide administrative and operational support, including campaign preparation, promotional materials, and communication distribution.
Maintain departmental calendars, timelines, project tracking, and marketing collateral inventory.
Assist National Casino Marketing with charter program needs and support national trips, national guest programs, and corporate-driven marketing needs.
Serve as a frontline representative for charter guests and help ensure a smooth, welcoming experience.
Support Marketing, Player Development, and Promotions teams in delivering guest experiences and accurate prize fulfillment.
Maintain the integrity of customer and event data across marketing platforms.
Organize files, maintain departmental supplies, and support general office functions.
Assist with internal communication of promotional rules, event timelines, and marketing updates.
Maintain the confidentiality of sensitive guest and company information.